Illustrator crashing when I open a specific file on iPad

Forum|Forum|2 years ago
January 25, 2024
2 replies
820 views

Adobe illustrator keeps crashing when a open a file, but what's more strange is that it's one particular file that it starts to open then crashes and closes down the app. I have updated my software, checked for updates, duplicated the file, and nothing seems to be working. I am working on some artwork for clients so this is very important for me to get access to!

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B

Bobby Henderson

Community Expert

Was the file created or edited using the desktop version of Illustrator? If so I wonder if features or effects not supported in the iPad version were baked into the artwork. The same might go for live effects generated by third party plugins.

J

Jamaal35037874qr2kAuthor

Participant

Hi, the artwork at all its contents were created on iPad unfortunately so don't think that could be a reason

J

Jamaal35037874qr2kAuthor

Participant

What exactly is in the file? We are interested in the types of objects - 3D, effects, etc.

How large is the file?

Hi,

here is a screenshot of it. It's a for a backdrop we are creating for our brand and it's around 22mb

Anubhav M

Community Manager

Hello @Jamaal35037874qr2k,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3SACSKc) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3u3KgEn). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

J

Jamaal35037874qr2kAuthor

Participant

unfortunately the steps you have sent seem more aligned to desktop version of illustrator and I currently use iPad. Have you got any info on how to support on my device rather then generally??

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