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Mud Mermaid
Participant
Oct 29, 2020 7:48 AM UTC
Answered

Illustrator for iPad keeps crashing and I can’t open it

Hi Everyone,

I have been using illustrator on my iPad for about four days and really love using it.
But yesterday evening I tried to open it, the splash screen appeared for a moment and then disappeared  and the application wouldn't open. And it keeps doing this. I haven't been able to open illustrator since. I restarted my iPad, then uninstalled the application before reinstalling it, but I still can't open it. Anyone know what's wrong with it and how to fix it?

Thanks.
Annette

 

 

[Subject changed from "changing" to "crashing" as per subsequent post]

 

 

 

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    SandrinaVCorrect answer
    Participant
    Jan 8, 2023 11:06 PM UTC

    Is your iPad updated to the latest version of iOS?


    it was not! Got solved with the update. Thank you

    View reply

    22 replies

    Rochi Piermattei
    Participant
    Aug 23, 2023 12:03 AM UTC

    Hi, I have the same problem. My IPad is new, I have the iPad 14 pro but the Illustrator doesn't work. The app opens and then closes quickly. 

    I don't know how to solve it. Can somebody help me?

    Translate
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Aug 23, 2023 8:08 AM UTC

    Which system is on the iPad? The iPad OS beta? That won't work with Illustrator.

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    Om Nath Jha
    Om Nath Jha
    Legend
    Nov 6, 2020 6:29 PM UTC

    Hi Annette,

     

    Really sorry to hear about this. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

    How to look for the crash logs: 
    • Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

     

    Also, let us know the - 

    • iPad make and model
    • iOS version
    • Are you using any trackpad or keyboard? If yes, do share the details.

     

    Thanks,

    Om

     

    #marking correct for visibility

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      ShadowedSky
      ShadowedSky
      Participant
      Dec 31, 2022 6:59 PM UTC

      Could anyone help? I'm also having this problem.

      Translate
      SandrinaVCorrect answer
      Participant
      Jan 8, 2023 11:06 PM UTC

      Is your iPad updated to the latest version of iOS?


      it was not! Got solved with the update. Thank you

      Translate
        Mud MermaidAuthor
        Participant
        Oct 29, 2020 7:52 AM UTC

        Sorry that should have said that illustrator for iPad keeps crashing not chasing, Annette

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