Illustrator for iPad keeps crashing and I can’t open it

Forum|Forum|5 years ago
October 29, 2020
3 replies
6348 views

Hi Everyone,

I have been using illustrator on my iPad for about four days and really love using it.
But yesterday evening I tried to open it, the splash screen appeared for a moment and then disappeared and the application wouldn't open. And it keeps doing this. I haven't been able to open illustrator since. I restarted my iPad, then uninstalled the application before reinstalling it, but I still can't open it. Anyone know what's wrong with it and how to fix it?

Thanks.
Annette

[Subject changed from "changing" to "crashing" as per subsequent post]

This topic has been closed for replies.

Correct answer SandrinaV

Is your iPad updated to the latest version of iOS?

it was not! Got solved with the update. Thank you

R

Rochi Piermattei

Participant

Hi, I have the same problem. My IPad is new, I have the iPad 14 pro but the Illustrator doesn't work. The app opens and then closes quickly.

I don't know how to solve it. Can somebody help me?

Monika Gause

Community Expert

Which system is on the iPad? The iPad OS beta? That won't work with Illustrator.

Om Nath Jha

Legend

Hi Annette,

Really sorry to hear about this. Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs:

Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

Also, let us know the -