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Illustrator for iPad keeps crashing

5FF5
Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing. 

How can I fix this so I can use it for school?

 

Thank you!

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correct answers 3 Correct answers

Monika Gause Community Expert
Community Expert , Nov 12, 2020 Nov 12, 2020

Please check if your iPad meets the requirements

https://helpx.adobe.com/illustrator/system-requirements-ios.html

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Srishti Bali Adobe Employee
Adobe Employee , Nov 27, 2020 Nov 27, 2020

Hi there,

 

Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details.

 

Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 
  • Open iOS Settings > Privacy > An
...

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Pi2539
Explorer , Oct 29, 2023 Oct 29, 2023

I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later! 

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correct answers 1 Pinned Reply

Anubhav M Adobe Employee
Adobe Employee , Jun 28, 2023 Jun 28, 2023

Hello @Bradi157F,

 

We sincerely apologize for the trouble you're having with Illustrator on the iPad and want to help you get it running as soon as possible,

 

To help us with this, would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

 

If

...

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Monika Gause Community Expert
Community Expert ,
Nov 14, 2023 Nov 14, 2023

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In Response To Aimee27932948432a
@Aimee27932948432a  schrieb:
I am not using an Apple Pencil at all. Im just using my finger and it
suddenly crashes.


 

Did you also upgrade the system? 

That was probably not a good idea.

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Aimee27932948432a
Community Beginner ,
Nov 14, 2023 Nov 14, 2023

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In Response To Monika Gause

I work in a school. This problem is happening on a bunch of student ipads
with various iOS levels (15.6, 16.6, 16.5,17.1). We do not use an Apple
Pencil with Adobe Illustrator.

--
Thank you,

«·´`·.(*·.¸(`·.¸ ¸.·´)¸.·*).·´`·»
«·´¨*·.¸¸.¸*Aimee*¸.¸¸.·*¨`·»
«·´`·.(¸.·´(¸.·* *·.¸)`·.¸).·´`·»

User Support Specialist
[PII removed by moderator]

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Monika Gause Community Expert
Community Expert ,
Nov 14, 2023 Nov 14, 2023

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In Response To Aimee27932948432a

Did this problem just start? Then please think about what changed.

 

Do all the iPads meet the technical rewuirements?

https://helpx.adobe.com/illustrator/system-requirements-ios.html 

 

Please turn off your footer when posting to the forum. Personal information is not allowed and also will cause a lot of spam coming to your inbox.

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Aimee27932948432a
Community Beginner ,
Nov 14, 2023 Nov 14, 2023

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In Response To Monika Gause

Yes, this problem just started back in September 2023 with 2 ipads, then another 3 ipads in October.  Adobe Illustrator worked fine before September.

Yes, our ipads meet technical requirements.  🙂

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Monika Gause Community Expert
Community Expert ,
Nov 14, 2023 Nov 14, 2023

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In Response To Aimee27932948432a

You could contact Customer Care and get individual guidance: https://helpx.adobe.com/contact.html 

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Tamara23743981lcg0
New Here ,
Nov 28, 2023 Nov 28, 2023

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In Response To WTH33591928pxlm

I have just started experiencing the same problem.  I am not using an Apple Pencil at this time and there is NO option to turn off "Show Effects" in the Apple Pencil settings on my IPad. I have updated everything. I have even selected "forget this device" for the Apple Pencil.  I am updated to 17.1.1.

 

I am working on a project and AI is the main program that I use.  Does anyone know what can fix this issue?

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Monika Gause Community Expert
Community Expert ,
Nov 28, 2023 Nov 28, 2023

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In Response To Tamara23743981lcg0
@Tamara23743981lcg0  schrieb:

I have just started experiencing the same problem.  

 

You did just update the system, right?

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Lucas22413624qogq
New Here ,
Nov 30, 2023 Nov 30, 2023

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My Illustrator for iPad continues to crash. It opens to the Home Screen, but once I open a file, it crashes pretty much immediately.

 

 I've updated the Apple Pencil setting. I've deleted and reinstalled the app. I am at the latest iOS. My iPad Pro was purchased two months ago. 

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Monika Gause Community Expert
Community Expert ,
Nov 30, 2023 Nov 30, 2023

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In Response To Lucas22413624qogq

The latest iPad OS and Illustrator are currently not very compatible.

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Lucas22413624qogq
New Here ,
Nov 30, 2023 Nov 30, 2023

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In Response To Monika Gause

That makes me sad.

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Lucas22413624qogq
New Here ,
Nov 30, 2023 Nov 30, 2023

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Illustrator for IPad is still crashing. Pencil setting has been changed per recommendation. iPad is 2 months old. Latest iOS. Latest Illustrator...uninstalled and reinstalled.

 

https://shared-assets.adobe.com/link/07ce17e2-f5ef-4699-60d5-98754e8bb68a

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Resources
Getting started
Illustrator on iPad - Overview
Learn more about Illustrator on the iPad
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How to submit feature request or report bugs for Illustrator on iPad
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