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5FF5
Participant
November 12, 2020
解決済み

Illustrator for iPad keeps crashing

  • November 12, 2020
  • 返信数 13.
  • 25826 ビュー

Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing. 

How can I fix this so I can use it for school?

 

Thank you!

    このトピックへの返信は締め切られました。
    解決に役立った回答 Pi2539

    I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later! 

    返信数 13

    L
    Lucas22413624qogq
    Participant
    November 30, 2023

    Illustrator for IPad is still crashing. Pencil setting has been changed per recommendation. iPad is 2 months old. Latest iOS. Latest Illustrator...uninstalled and reinstalled.

     

    https://shared-assets.adobe.com/link/07ce17e2-f5ef-4699-60d5-98754e8bb68a

    L
    Lucas22413624qogq
    Participant
    November 30, 2023

    My Illustrator for iPad continues to crash. It opens to the Home Screen, but once I open a file, it crashes pretty much immediately.

     

     I've updated the Apple Pencil setting. I've deleted and reinstalled the app. I am at the latest iOS. My iPad Pro was purchased two months ago. 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 30, 2023

    The latest iPad OS and Illustrator are currently not very compatible.

    L
    Lucas22413624qogq
    Participant
    November 30, 2023

    That makes me sad.

    W
    WTH33591928pxlm
    Participant
    November 14, 2023

    I just upgraded to iOS 17.1.1 and now Illustrator crashed directly after opening a file. I cannot do a thing and it just closes. I already checked the Apple Pencil settings, but unfortunately for me that doesn't do the trick.
    Any other ideas on how to get this back to working?

    I do not like it that i am paying for an app that crashes on me.

      M
      Monserrat24736941on0n
      Participant
      November 14, 2023

      If you can work with your fingers but not with the Apple Pencil. Try turning off the option to show effects when using a digital pencil.

       

      W
      WTH33591928pxlm
      Participant
      November 14, 2023

      I am not working with the Apple Pencil at all, i am using a mouse...

        M
        multitalented_outfit41698
        Participant
        November 11, 2023

        Hello,

        I have an iPad Pro 12.9 M2 6th generation, and I have installed Illustrator on it. However, I am facing an issue where Illustrator is working fine when used manually, but it crashes when I use the Apple Pencil.

        Pi2539
        Pi2539解決！
        Inspiring
        October 29, 2023

        I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later! 

          I
          Adobe Employee
          Ian254912681ohm
          Adobe Employee
          October 31, 2023

          Ipad pro 4th generation user using Ipad OS 17 

          Was experiencing crashing whenever clicking the tools with the apple pencil, as stated above, when I switched off Show Effects when using apple pencil in Apple Pencil settings it no longer crashes. Thank you @Pi2539 !

          M
          Manuel Antoni32052346et2q
          Participant
          September 3, 2023

          I've checked my requirements and all are ok. As soon as I draw a line or another shape, for that matter, the app still crashes. 
          I work on an iPad Pro 4th gen, with more than enough RAM

          best,

          Manuel Thedim

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          September 3, 2023

          Which system is it?

          K
          Kofi25789089zg4e
          Participant
          July 14, 2023

          Having the same issue currently in 2023 🙂

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            July 14, 2023
            @Kofi25789089zg4e  schrieb:

            Having the same issue currently in 2023 🙂

             

            Did you check the procedures that Anubhav gave in this post? https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/illustrator-for-ipad-keeps-crashing/m-p/13900376#M2436 

            A
            anned24433363
            Participant
            April 12, 2023

            Almost three years later and it is still crashing every 5 minutes, deleting all of my work and resetting all of my settings every time. Adobe writes such garbage apps. And yes, my iPad still meets the requirements.

            A
            Community Manager
            Anubhav MCommunity Manager
            Community Manager
            April 13, 2023

            Hello @anned24433363,

             

            We understand how frustrating it can be to experience crashes. Would you mind sharing some more details, like the exact model of the iPad you are using, the version of iPadOS and Illustrator installed, whether Illustrator behaves this way with all files, whether it crashes when using a specific tool/feature and a screen recording of the problem so that we can better assist you?

             

            Also, kindly share the crash report so that we can investigate this further:

            • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
            • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

             

            Looking forward to your response.

             

            Thanks,
            Anubhav

            A
            Community Manager
            Anubhav MCommunity Manager
            Community Manager
            June 28, 2023

            Hi. I'm having the same crash issues. I've read all of the requirements. My iPad is compatible, updated, new sets version of iOS, I've done everything, including trying to upload and share the crash log file. When I go to my assets page on Adobe page, to upload the file, it says the file won't upload because the file type isn't supported. 
            I'm a longgggg time reluctant user of Adobe. If I could still have Freehand, I would. That aside, have you guys even tried to fix this issue over the three years this has been a problem? It really sucks that we pay all of this money to use a product, MONTHLY, and you all are raking in the cash, yet only 1 of many apps/programs, usually work. BS 

            So since im not able to share log file where you say, I'll try to here!


            Hello @Bradi157F,

             

            We sincerely apologize for the trouble you're having with Illustrator on the iPad and want to help you get it running as soon as possible,

             

            To help us with this, would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

             

            If the issue persists, kindly share the crash report so that we can investigate this further:

            • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
            • Upload the file to (https://assets.adobe.com/files) and share a link to the file here or via DM.

             

            Looking forward to hearing from you.

             

            Thanks,

            Anubhav

              L
              Lanie281252486k9q
              Participant
              January 26, 2023

              Every time I go to open my Adobe illustrator app it just kicks me out. I deleted and redownloaded the app and its still happening. Can someone help me please?

              A
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              January 27, 2023

              Hello @Lanie281252486k9q,

               

              Sorry to hear about this experience. Would you mind trying to update the iPad OS on your device and checking if it helps?

               

              Also, kindly share the crash report so that we can investigate this further:

              • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
              • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

               

              Looking forward to your response.

               

              Thanks,
              Anubhav

              J
              Jacob241703391h0s
              Known Participant
              December 16, 2022

              Me and my 12 person team officially hate adobe illistrater and will be going to procreate....   customer support is unhelpful.. my app constantly crashes not matter wheat file it is .... they don't have the curvator tool on ipad and will gladly subscribe adobe illistrator WORST SOFTWARE THAT IS OUT THERE 

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