Illustrator on Ipad keeps crashing

[zaina_1101]

Hello, 

I've recently downloaded Illustrator on my ipad to create vector art, and it kept crashing, till I got to a point where I cant work anymore. The app crashes a few seconds after I start to draw. I tried uninstalling and re installtion, I also made sure I have everything updated but its still not doing anything.

I have a 9th generation Ipad version iPadOS 18.2.1, model number MK2L3LL/A 

Please help!

Thank you, 

Zaina

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[zaina_1101]

Thank you ! Hopefully I can find a sollution on here. 

[kglad]

odds are a lot greater in the illustrator on ipad forum than in a forum used to report bugs found in the adobe forums.

[Anshul_Saini]

Hi @zaina_1101,

Thank you for sharing the details. Illustrator on iPad requires a device with at least 4GB of RAM for optimal performance. With heavy projects, crashes can sometimes occur, especially if the battery is low, multiple apps are open in the background, or it is low on storage.

Please let us know if this issue happens with a brand-new, blank file with no apps open in the background. If the crash happens while working on a specific file or using a particular tool, can you share a screen recording of the issue and the file for further investigation? This will help us identify the root cause and provide a more targeted solution.

Looking forward to hearing from you!

Best regards,
Anshul Saini