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CC Libraries panel is blank in all Adobe Apps

New Here ,
Jun 26, 2020

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I'm on a Macbook Pro, Mojave OS (my company will not let us update to Catalina yet). All of my Adobe CC apps are up-to-date.

 

My Libraries panel in Illustrator is blank. In InDesign and PhotoShop, if I click the Libraries panel from the Window menu, it opens for a fraction of a second and closes again. 

 

I have tried: 

  • Deleting the CC Libraries cache from ~/Library/Application Support/Adobe/
  • Running the Creative Cloud Cleaner tool 
  • Installing the latest Creative Cloud Libraries manually 

 

None of that has worked. 

 

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CC Libraries panel is blank in all Adobe Apps

New Here ,
Jun 26, 2020

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I'm on a Macbook Pro, Mojave OS (my company will not let us update to Catalina yet). All of my Adobe CC apps are up-to-date.

 

My Libraries panel in Illustrator is blank. In InDesign and PhotoShop, if I click the Libraries panel from the Window menu, it opens for a fraction of a second and closes again. 

 

I have tried: 

  • Deleting the CC Libraries cache from ~/Library/Application Support/Adobe/
  • Running the Creative Cloud Cleaner tool 
  • Installing the latest Creative Cloud Libraries manually 

 

None of that has worked. 

 

{Renamed by MOD}

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Jun 26, 2020 0
Adobe Community Professional ,
Jun 26, 2020

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Maybe ask it here?

  Creative Cloud Services 

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Jun 26, 2020 1
Adobe Employee ,
Jun 30, 2020

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Hi there,

 

Sorry to hear about this trouble. This has been raised by a few other users as well and Adobe engineering is currently working to address this issue. In the meantime, please try following the workarounds shared here (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-...) and let us know how it goes.

 

Regards,

Srishti

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Jun 30, 2020 0
chill LATEST
New Here ,
Jul 01, 2020

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I tried every suggestion at that link, and Libraries is still not working. 

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Jul 01, 2020 0