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simono84268447
simono84268447
Participant
October 17, 2018
Answered

Document goes into Outline mode, came up with a little box that said "Can't finish previewing."

  • October 17, 2018
  • 14 replies
  • 6626 views

Hello! I am having an issue with Illustrator.

I have a document that I was working on yesterday with no problem. This morning it went into Outline mode, and came up with a little box that said "Can't finish previewing." Then it switches to Outline mode.

Images in the document are lost.

Is there a way to set it back to standard mode so I can work with images again?

    Correct answer Srishti Bali

    Hi,

    We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Regards,

    Srishti

    14 replies

    L
    Logan5DC5
    Participant
    March 4, 2021

    I have this same issue now with the new M1 Mac mini... Is there a fix?

      R
      Rainer Michael
      Participant
      October 18, 2018

      same! german version on windows. happens all the time. cannot work anymore

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        October 18, 2018

        Hi All,

        This issue has already been reported to our engineering team and we are working on it. Till then I would suggest to download CC2018 version and upvote this issue here: New update (v23) crashes Illustrator consistently with Can't finish previewing – Adobe Illustrator Feedback

        This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

        Regards,

        Srishti

          Srishti Bali
          Community Manager
          Srishti BaliCommunity ManagerCorrect answer
          Community Manager
          October 26, 2018

          Hi,

          We have a fix and is available in the pre-release build. Please visit Adobe Prerelease  and get the latest build for version 23.0.1

          While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

          Regards,

          Srishti

          markob32695949
          markob32695949
          Participant
          October 18, 2018

          Having the EXACT same issues.

          I've tried something and seems to be working for now.

          Last half hour with no crashes (was crashing every 5 minutes or so before I tried this).

          Here's what I did:

          1. Unclicked/turned off the GPU Performance Box in preferences (my prefs had it ON/checked as default).

          2. Quit Illustrator.

          3. Restarted Illustrator.

          4. Clicked the GPU Performance back on (I have animated zoom off).

          Seems to have fixed it for now.

          UPDATE: Had the same error occur after about an hour.

          Adobe PLEASE make this fix a TOP PRIORITY!!!!

            Cristóbal Vila
            Cristóbal Vila
            Known Participant
            October 18, 2018

            Hi guys!

            Lot of users are referring this issue.

            Please go here:

            https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23-crashes-illustrator-consistently

            To add you experience + VOTE in order to prioritise this bug

            Also referred on this older post: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33787180-can-t-finish-previewing

              erichenao
              erichenao
              Participating Frequently
              October 18, 2018

              Same problem like others.

              Mac Pro (Late 2013)

              16gb ram

              OS: High Sierra 10.13.6

              Upgraded to Illustrator CC 23.0 just the other day from prior version.

              Will downgrade until this is resolved.

              If you don't remember how to install previous versions, follow instructions from here: Install a previous version of any Creative Cloud application

              lmtzzz
              lmtzzz
              Participant
              October 18, 2018

              Having the exact same problem; never had this before updating.

                mattandersondesign
                mattandersondesign
                Participant
                October 18, 2018

                Same problem here. I'm getting the crash once every 20-30 minutes while working. No crash before updating. Totally unacceptable for a product I pay $50 a month for. Many of us depend on reliable software to meet deadlines and do our jobs. Please fix!

                S
                Savage-Scot
                Participant
                October 17, 2018

                Same Here.  This issue is happening so frequently and to so many users.  Obviously Illustrator CC 2019 was not ready for release.

                sandidawni
                sandidawni
                Participant
                October 17, 2018

                I'm having the same problem. I have work to do - need an answer. Can I get rid of Ill CC 2019?

                A
                apkacesASI
                Participant
                October 17, 2018

                Same issue...Open a file, make a couple of edits or move it around...and boom "Can't Finish Preview" error and then I can't open any documents because the system runs out of RAM Memory.

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