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Illustrator 2020 not saving files in .ai format

New Here ,
Nov 04, 2019

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Can't save files in .ai format in Illustrator after update to version 2020

Any solution for that?

 

 

{Renamed by MOD}

Correct answer by rama3 | Adobe Employee

This issue is caused due to one of the PDF preset using custom Flattener preset. Users who run into this issue can try the following and update us in the comment

If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps

  1. Navigate to user presets folder
    Win: %appdata%\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe PDF/Settings
  2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
  3. Launch Illustrator and check if you can save the document

If you use custom Adobe PDF presets then follow below steps

  1. Go to Edit > Adobe PDF Presets
  2. Check PDF compatibility of PDF presets that are not default
  3. Make a note of presets that use PDF compatibility version 1.3
  4. Quit Illustrator
  5. Navigate to user presets folder
    Win: %appdata%\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe PDF/Settings
  6. Move the presets identified in step 3 out of this folder
  7. Launch Illustrator and check if you can save the document

 

This issue is fixed in beta build and details are availabe here https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-v-24-generic-error-while-saving-files-disappear

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Adobe Employee ,
Nov 05, 2019

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Hello,

 

We'll be happy to help. would you mind sharing some more details like:

1. Version of OS.

2. Is it happening with just 1 file or with every file?

3. What are the save options you are selecting while trying to save? (Screenshots or a small video of steps you are following would help, you may attach them with your post.)

This information will help us understand issue better.

 

Also, I'd recommend you to try resetting the preferences once using the steps below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. 

 

Hope this helps!

 

Regards,

Ashutosh

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Community Beginner ,
Nov 05, 2019

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Hi 

Ive just upgraded and have the exact same issue. 

Ive tried resetting all preferences but it does help?

Any other solutions that I can try?

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Community Beginner ,
Nov 05, 2019

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Clearing prefs not working. Any solution? Any... Idea? Guys, it's not a game. It's a tool! Some people require AI file, so I can't send them pdf ( yes, we can save other formats)

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New Here ,
Jan 20, 2020

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I don't understand where you all are getting prefs from!

 

Where do I find 'locations' (in your step #1 for Mac)?

 

I seriously have no clue where to find any of this stuff. 

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Adobe Community Professional ,
Jan 21, 2020

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It refers to the locations mentioned in that list.

Please read the system documentation on how to access the user folder.

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Adobe Employee ,
Nov 05, 2019

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Hi,

 

Thanks for sharing the details. Could you please confirm which OS system you are working on?

 

Regards,

Srishti

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Community Beginner ,
Nov 05, 2019

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Win 10 x64

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Adobe Community Professional ,
Nov 05, 2019

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"Win 10 x64"

 

Where do you save your files? If not locally, try that first.

Is there a printer attached, set up as default printer and turned on? If not, do that. And yes, Windows as well as Illustrator ruin this setup with every update. So just in case you did that 2 weeks ago: do it again. And remember to turn that device on. Oh, and Illustrator doesn't like printer queues that much.

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Community Beginner ,
Nov 05, 2019

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Lady. I updated Illustrator, not windows, not printer. Lets start with this? Privilages, where we save? No! Multiple devices, same problem after update of Illustrator... So... focus on Illustrator 24.0 maybe? At this point I see You have no idea what's going on, and that's OK to say. I will go back to previous version. Will wait for fix. Illustrator fix, not windows fix and no printer fix.

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Adobe Community Professional ,
Nov 05, 2019

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Why don't you just try it out? You don't risk anything by setting the printer. Illustrator has issues when it can't find a printer. And yes, this gets ruined by every Illustrator update you might have done.

 

Maybe you have an issue with women answering you. Just so you know: the printer is a returning issue in this forum. And yes, most people don't believe me when I tell them. Until they try.

 

Did I mention privileges to you?

 

If you want an Adobe employee (I'm not an employee) to login to your system to fix this: http://helpx.adobe.com/contact.html

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Community Beginner ,
Nov 05, 2019

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I know printer is common issue - this was my first idea. By saying "you" I meant Adobe, not you personaly, and not you being a woman.

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Community Beginner ,
Nov 05, 2019

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So... if you save file first in pdf ( whatever file) later you can work and save all files/projects in AI format without any problems. (I'm saving on local drive) Until next Illustrator run...

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Community Beginner ,
Nov 05, 2019

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Yes, im working on Mac OS 10.15

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Adobe Community Professional ,
Nov 05, 2019

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"Yes, im working on Mac OS 10.15"

 

Have you set all the user privileges correctly? Did you allow Illustrator to write to your disk? Your new Mac OS has a completely different management of access privileges. Did you read the documentation?

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Community Beginner ,
Nov 05, 2019

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I have the exact same issue. My files disappear from my hard drive after the error message. I'm on MacOS 10.14.6, working on my NAS

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Adobe Community Professional ,
Nov 05, 2019

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"I'm on MacOS 10.14.6, working on my NAS"

 

Does it work when you save and open your files locally from your harddsik? Illustrator has issues with servers, networks and watched and synchronized folders of any kind.

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Community Beginner ,
Nov 05, 2019

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It seems it works on my local drive. With previous versions of illustrator we could save with no issues on our local NAS. This is a big issue, we are a graphic company, not freelancers.

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Adobe Community Professional ,
Nov 05, 2019

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Please report bugs to http://illustrator.uservoice.com

The forum is 95% not Adobe staff.

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Community Beginner ,
Nov 05, 2019

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New Here ,
Jan 27, 2020

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Did you get a solution to this guys? Still getting this issue on Illustrator 24.0.3. Doing my head in now as I can't just 'command - s'.

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Engaged ,
Nov 05, 2019

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Hallo

I just today installed Illustrator 24.0 on my iMac 5K 2017 on latest Mojave update, in English.

When I try to save in the new Illustrator 24.0 I get "an unknown error has occured", and I cannot save. I still have 23.1.1 installed, and there are no problems in that version.

 

I have tried to trash preferences, and I have tried to uninstall and reinstall, but no luck. I have another iMac, with Catalina though, and there are no problems with 24.0

 

Thanks for any input.

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Adobe Community Professional ,
Nov 05, 2019

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Can you please check your printer settings? Illustrator needs to find a printer when saving.

Also: where do you save your files? If not on the local drive, please try that.

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Community Beginner ,
Nov 05, 2019

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Thanks Monika

 

I do not think this is the issue - ver. 23.1.1 works fine and I have several printers installed.

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Community Beginner ,
Nov 05, 2019

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Hello, I've got the same issue.... ;-(

I can't save in native "ai"...

Impatient to find the solution !!

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Community Beginner ,
Nov 05, 2019

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I just had a customer service agent connect to my iMac, and they confirmed the issue. They collected log files from my computer, and will report it. A fix should be available soon according to them.

 

A workaround for me is using the 23.1.1 or in 24.0 to first save as PDF and then in AI - that works too for me.

 

Hope for a patch soon.

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Community Beginner ,
Nov 05, 2019

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Hello,

Thank you for that answer. I look forward to the next update.
I also had problems recording (drag & drop) items in my library (always with Illustrator).

Wait ... And see ... 🙂

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Adobe Community Professional ,
Nov 05, 2019

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"Hello, I've got the same issue.... ;-("

 

Which system is this?

What exactly happens? You do File > Save as and then?

 

Is a printer connected, set up and turned on? Yes, Illustrator needs a printer.

Where do you save files? If not on local disk, please try that.

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Community Beginner ,
Nov 05, 2019

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Hi. I've just downloaded the new Illustrator 24 and now I get the above error message whenever I try to save a file as .ai. Any suggestions gratefully received. Thanks.

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Adobe Community Professional ,
Nov 05, 2019

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Which system is it?

Where do you save? If not on the local harddisk, try that

Is a printer connected, set up as the default printer and turned on? If not, try that.

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Community Beginner ,
Nov 05, 2019

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Hi Monika

 

I spoke to an Adobe tech last night who informed me there is an issue with the program running on Mojave 10.14.6. A fix is being worked on and a patch will be released soon hopefully. Aparently it works fine on Catalina 10.15.1.

 

A short term workaround on 10.14.6 is to save the file as a .PDF first then resave it as .AI which seems to work.

 

Best wishes

Tim

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Community Beginner ,
Nov 06, 2019

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OK, so I've just downloaded Catalina 10.15.1 and I'm having exactly the same problem so there is clearly an issue with this new version of Illustrator (24). I get the following error message when trying to save a .AI file: An unknown error has occurred. This needs fixing asap.

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Adobe Community Professional ,
Nov 06, 2019

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I'm using Mac OS 10.14.6 and I don't have any issues saving a file. So there must be something else.

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Community Beginner ,
Nov 06, 2019

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I can save .EPS files ok. The problem occurrs when trying to save .AI format. All my colleagues have the same issue.

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