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S
sj__
Participant
June 8, 2021
Answered

IllustratorGc.jsx script error while launching Illustrator 25.3

  • June 8, 2021
  • 53 replies
  • 118215 views

Updated this morning to Illustrator 25.3 - as soon as the update was done this scripting error began appearing (every 30 seconds). .. Personally went back to 25.2.3 which has solved this issue. 

 

 

 

{Renamed by MOD}

    Correct answer Srishti Bali

    Hi all,

     

    We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

     

    Regards,

    Srishti

    53 replies

    B
    Brandstep
    Participant
    August 26, 2025

    still got the problem in 2025!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    August 26, 2025

    Hi there, 

     

    We are sorry for the frustration. Would you mind telling us the version of Illustrator installed on your machine? Please share the details of your operating system. Does that happen with all files or with a specific file?

     

    Did you try the suggestion shared in the post?

     

    We will try our best to help. 

     

    Thanks,

    Harshika

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    October 11, 2021

    Hi all,

     

    We hope the issue is resolved by now. If not, please update the logitech driver to latest version (9.40.75) and share your observations with us.

     

    Regards,

    Srishti

    J
    JD SIX
    Participant
    October 11, 2021

    Not really for me.

    I have a Mac mini M1 and now after updating Illustrator and Logitecth Option I have this error. 

    G
    graceful_Eagle5FFE
    Participant
    October 6, 2021

    For those that are not familiar with code, I have done that an Works (MACBOOK PRO):
    1) Install a code editor like Visual studio Code (Free).
    2) Type this:
    app.preferences.setBooleanPreference("ShowExternalJSXWarning", false)

    3) Save it on desktop as .jsx (write this at the end).
    4) Go to illustrator and do that: File > Scripts > Other Scripts


    Hopefully that helps!

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    October 6, 2021

    There is no need for a code editor. Just any software that can save plain text files.

    G
    Gus0D45
    Participant
    September 24, 2021

    Hi there,

     

    One easy fix is to simply drag the dialogue box out of your visual workspace. This way you can still use the crown without the warning screen popping up every time you try to use it. However, you will have to close the warning box if you are trying to save or exit the program, as the program prioritizes the warning box over the main menu functions. 

     

    P.S. the .jsx file did not eradicate the problem for me, so i have been using this method

    Dennis_Z
    Dennis_Z
    Known Participant
    September 24, 2021

    This is so damn annoying, literally shouting at my computer here.

    I'm glad the workaround helped with the javascript. 

      D
      daniell96185676
      Participant
      September 6, 2021

      Still having this issue on Illustrator 25.4.1

      H
      hopeful_Raindrop5FB2
      Participant
      August 27, 2021

      This is VERY annoying. I tried making my own JSX file to diable the popup as mentioned by rama_ai but it doesn't work.... I copy pasted exactly what was in the message: app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

      But when I import the .jsx file Illustrator says there is a syntax error?

      EndeavorGlobal
      EndeavorGlobal
      Participating Frequently
      August 27, 2021

      @hopeful_Raindrop5FB2 you may have ran into the same issue as I did with the typographer quotes. Try this instead:

       

      app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

       

      Also make sure to convert the text plain text before saving.

        rama_ai11751598
        Community Manager
        rama_ai11751598Community Manager
        Community Manager
        August 25, 2021

        We are investigating this issue and reached out to Logitech for permanent solution. Meanwhile users can try the below workaround.

        Create a JSX file with the following content:

         

        app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);

         

        Save the above JSX file. Now, go to File > Scripts > Other Script, and choose the newly saved jsx file.

        This will suppress the warning dialog and run the script.

          EndeavorGlobal
          EndeavorGlobal
          Participating Frequently
          August 25, 2021

          Hi Rama,

           

          I just tried this and it did not work. I copy and pasted the content into a txt document and renamed the file to .jsx — am I doing something wrong? Below is the error message I receive after selecitng the .jsx file. I also have the latest version of LogiOptions, but still receive the script warning.

          rama_ai11751598
          Community Manager
          rama_ai11751598Community Manager
          Community Manager
          August 25, 2021

          @EndeavorGlobal Looks like quotes got replaced with typographer's quotes causing this error please use the below that contains correct quotes.

           

          app.preferences.setBooleanPreference("ShowExternalJSXWarning", false);
            J
            Jolly5FE2
            Participant
            August 23, 2021

            M
            Michel Avelar
            Participant
            August 23, 2021

            Use a versao Beta do logitech, para mim resolveu o problema.

            https://www.logitech.com/en-gb/software/logi-options-plus.html

            soulforge
            soulforge
            Participating Frequently
            August 23, 2021

            A menos que você tenha o teclado Kraft ... que atualmente não é compatível com a versão beta, o que para mim parece insano

            -------------------------

            Unless you have the Kraft keyboard ... which is not currently supported in beta, which to me seems insane

            maFernanda-Rami
            maFernanda-Rami
            Participant
            August 22, 2021

            I also have the issue despite having updated everything. Waiting from a prompt solution from adobe

            thanks

            M
            Michel Avelar
            Participant
            August 23, 2021

            Use a versao Beta do logitech, para mim resolveu o problema.

            https://www.logitech.com/en-gb/software/logi-options-plus.html

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