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Slow Performance after Illustrator 2020 update on macOS

Forum|Forum|6 years ago
November 26, 2019
23 replies
20848 views

Has anyone experienced program performance issues? Since I made the update to the latest version I have been having performance problems. The program is too slow and I have a good team, yet simple slow processes are done in light files such as scaling a text or a simple vector.

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Correct answer tahickson

Have you made sure that "dictation" is turned off if you're on a mac? This solved all of my problems.

S

Scott Bremner

Participating Frequently

Here I am late to the party on this issue. I have been a Mac AI user since 1990 and love and know this programe well. This laste ugrade is the worse I have ever used even on a really spec'd designs system.

1) Adobe your software is a real premium against other competitors and we are bound to your CS lisencing agreement. We have no say in this.

2) Clearly users are FRUSTRATED here and its not a machine/config issue per say - the software is just dysfunctional and broken.

3) Please can somebody on your team a) Fix it and b) STOP overloading the software with useless features that slow it down extensivly. ITS A VECTOR SOFTWARE FOR ILLUSTRATION AND DESIGN NOT CORAL DRAW!

We are PRO's that rely on this software to feed our families and its costing us time and money. FIX IT.

Monika Gause

Community Expert

ITS A VECTOR SOFTWARE FOR ILLUSTRATION AND DESIGN NOT CORAL DRAW!

By @Scott Bremner

I think your Shift key is stuck.

If you have specific issues, please describe them and people on this public forum try and help.

Or contact Customer Care and they will log into your system and check it out for issues.

Or update your system, update Illustrator, because that has solved issues for people.

Sometimes you might need to uninstall and run the Cleaner tool (personally I have not needed to do that in years)

Sometimes resetting the preferences will do

D

defaultqlldr5fgrxgd

Participant

NONSENSE

S

SteveWoodward

Participant

Hi,

I'm a little late to the game but I am having the same issues described here with 25.2 on Big Sur 11.3. MacBook Pro, mid-2015, 16 GB RAM, 1 GB SSD. Illustrator beach balls with every pan, zoom, save, etc. I tried the suggestions here to no avail besides reinstalling, which I am doing now.

anthonyc47215134

Participant

So here’s what I found. I had dictation turned on, on my Mac computer. Once
I disable the dictation illustrator began responding normally. That was the
main issue that was causing the application to run sluggishly. Hope this
helps!

S

SteveWoodward

Participant

Thanks, I did check that but it was never turned on. A reinstall of 25.2 did nothing to help the issue.

BTW that was supposed to be 1 TB in my Mac's description.

jarrodlanglois

Participant

I was having the same issue so I re-installed Illustrator 2020 and everything is working perfectly fine again. Definitely not updating Illustrator anymore. Nothing good has come from these updates in a long time..

O

overbeo

Participant

I'm also experiencing 2-3 second delays when using Illustrator 2020. Panning, zooming, moving objects, everything takes a few seconds to catch up and visually skips. I'm using a fully spec'd 2019 Macbook Pro, and I have tried all of the listed suggestions in the comments. This is an incredibly frustrating experience, which must come down to a software issue. I hope adobe can find a fix soon, this is absurd.

B

boxheadgraphics

Participant

What fixed this for me was taking the file off of the shared network and working from my desktop. We share a OneDrive space. Editing the file while it was being hosted caused simple actions to take 5-10 seconds each, and every time I tried to save it would throw me the "This file has been modified outside of Illustrator" message. It was all fixed when I took them out of the drive and edited them locally.

anthonyc47215134

Participant

Thanks for the tip on disabling dictation, that was the silver bullet. Brought Illustrator back to life!!!

D

defaultficcud90ah6i

Participating Frequently

I´m having the same issues, on a brand new iMac Pro 64GB Ram. Radeon Pro Vega 56 8 GB.

There is a two second delay on everything in illustrator, even the simplest vector operation. I´m using the latest update off illustrator but hade the same problem with previous versions.

Dictation is turned off.

F

fcoyne2

Participant

Just as a test, try turning off GPU performance in Illustrator preferences and restart Illustrator. It seems to have helped on my iMac.

D

defaultficcud90ah6i

Participating Frequently

Thanks, turning off GPU did not help, but turning off Animated Zoom helped a little, still not good though.

B

BradleyRCJ-M

Participant

I am having the same issues right after updating illustrator and my OS to Catalina - Running a Macbook Pro 2018 fully loaded and had ) issues until this update. Saving simple files and i mean just a random rectangle is painfully slow. Accessing files is beyond slow. Spinning rainbow wheel at every turn. I have gone thru all the things everyone is suggesting and this is beyond ridiculous. When will there be a fix???

Ambrosial_artist6C15

Participant

Agreed! We have three early 2020 16" Macbook Pros that are maxed out on RAM/Processor and nearly 3.5tb of free storage space.

2.4ghz 8-Core i9, 64gb RAM, AMD Radeon Pro 5500M 8GB graphics card

A no new fonts added and a new file, no graphics, vectors text added - Illustrator bogs down just navigating around the artboards. This is evidently a software issue, as noted by the numerous commonalities in this thread, as well as it is happening on all three of our machines. The issues did not begin until we updated to the latest version of Illustrator.

Dave

S

Sam_TheWoodsStudios

Participant

This is also happening to me, frustratingly slow, uninstalled and went back to a previous version and still too slow to work with. I'm using Illustrator every day and this is hindering my workflow. Have you guys also upgarded to the latest IOS softwar on your mac? I'm thikning it's a combo of the two updates?

HossamSaad

Participant

I have found a permanent solution for myself, now Im in heaven, I have tried all, deleting caches and clearing settings and reinstalling and deleting user files, I even tried earlier versions and first 2 versions were much better, I found out that it is a gpu driver issue, tell me what is your hardware and graphic card used and what Apple device?

C

Cory5E57

Participating Frequently

Excited to hear your solve. It's been a rough, very stressful time latley.

I am running:

MacBook Pro 2013, 2.3 GHz Intel Core i7

Mojave 10.14.6

Graphic card - NVIDIA GeForce GT 750M 2 GB, and built in Intel Iris Pro 1536 MB

I have found running in CPU mode is less of an issue, an switching into GPU when I want to view the artwork acuratly. It's not ideal.

HossamSaad

Participant

It is mostly Nvidia Driver issue, I have 1080TI in Mac Pro 5.1, I use Nvidia Web Driver, there is an option in the driver called GPU Performance Counters, I just enabled it as picture attached and everything as smooth as Illustrator 2018 and 2019, no lag issues at all.
I have Cuda installed as well but that is from long time ago, it wasn't the problem, it is when I clicked that option in the GPU driver and enabled GSYNC once in the driver then disabled it.
In your case, If you don't have Nvidia driver installed because you GPU is natively supported by OSX, I think you might need to disable the Intel GPU and Force it to use Nvidia GPU, or the GPU is weak and cannot handle the app, or your Nvidia GPU is faulty.

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