Toolbar options not working since latest CC update to 2014.1.0

Community Beginner ,
Oct 07, 2014

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Since updating the Illustrator to the latest version  2014.1.0 (18.1.0)  released through the Creative Cloud launch this week my toolbar does not allow me to select any of the tool options. For example my shape tool is stuck on the default for drawing rectangle. The same is true with every tool that displays the carrot arrow indicating further tool options. This issue has basically made illustrator useless to me. The keyboard shortcuts for the tools also are not opening the menus for the tool options.

Any idea what is happening?

I have already uninstalled Illustrator and tried to re-install it, but the issue still persists.

Thank you,

RDeshler

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Adobe Employee ,
Oct 07, 2014

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Hi rdeshler,

Please confirm the OS information of the machine.

However, please try to reset the preferences:

  • Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.
  • Remove or rename the AIPrefs file (Windows) or Adobe Illustrator Prefs file (Mac OS). New preferences files are created the next time you start Illustrator.

    note: It is safe to remove the entire Adobe Illustrator CS5 Settings folder. This folder contains various preferences that can be regenerated.

Please let me know if it doesn't worked.

Regards,

Sumit Singh

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RDeshler AUTHOR
Community Beginner ,
Oct 07, 2014

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Hi Sumit,

Thank you for the speedy response!

I am using Windows 8.1. Also, I tried to reset the preferences for Illustrator, but it hasn't unfortunately solved the issue.


rdeshler

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Adobe Employee ,
Oct 07, 2014

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Try to change the DPI scale back to the default.

  1. Click on the Start button, click on Control Panel, click on Appearance and Personalization, and then, under Display, click on Make text and other items larger or smaller.

  2. Choose Smaller - 100% (default).

  3. Click Apply.

  4. To see the change, close all of your programs and then log off of Windows. This change will take effect the next time you log on.

Let me know if it doesn't worked.

Regards,

Sumit Singh

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RDeshler AUTHOR
Community Beginner ,
Oct 07, 2014

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The last suggestion did not work either. I have talked to my coworkers and 3 of them who also updated are having the exact same issue. No one is able to click on the toolbar and get the sub tool menus to open.

This does not seem like a preference or settings issue at all. Is it possible this is a bug due to the recent updates? Is this being reported by any other users?

Thank you for your assistance on this.

rdeshler

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Adobe Employee ,
Oct 07, 2014

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I tried to replicate the issue on Windows 8.1 but it is working fine for us.


Try to disable Windows Aero

  • Choose Start > Control Panel.
  • Double-click Personalization.

  • Scroll down to the Basic and High Contrast Themes.

  • Select one of the Basic or High Contrast themes, then wait for that theme to take effect.

  • Re-create the problem behavior, and then do one of the following:

    • If the problem doesn't recur, then Aero is the cause. Choose a Color Scheme other than Windows Aero to set up your Appearance of your desktop.
    • If the problem recurs, then Aero isn't the cause. Re-enable Aero.

To re-enable Aero:

  • Choose Start > Control Panel
  • Double click Personalization
  • Choose one of the Windows Aero themes and close the Personalization control panel.

Let us know the outcomes.

Regards,

Sumit Singh

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RDeshler AUTHOR
Community Beginner ,
Oct 08, 2014

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Sumit,

I tried switching the theme as instructed, but I did not see any change in the bug I am experiencing.

We have 4 separate systems affected by this issue.

  • 2 of the machines have been freshly wiped and re-installed with the WIN8.1 and Adobe CC software.
  • The other 2 machines just updated their existing software without wiping the systems.
  • 2 of the machines are Dell laptops
  • 2 of the machines are Alienware desktop towers.

All 4 still have the same issue.

When clicking and holding on any tool in the tool menu the sub-menu for any tool the sub-menu does not open. This issue was not experienced prior to the latest CC update.

I hope some of this additional info can help.

Thank you,

rdeshler

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Adobe Employee ,
Oct 08, 2014

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Hi RDeshler,

Is right click working to open subtools?

Sanjay.

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RDeshler AUTHOR
Community Beginner ,
Oct 08, 2014

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Sanjay,

No, right clicking does not work either. The only way I am able to get to any of the non default tools is through a few keyboard shortcuts. Such as the circle shape tool using the "L" button. There is no way to to actually click on the tool and activate the alternate tool options or bring up the menu.

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Adobe Employee ,
Oct 08, 2014

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Hi RDeshler,

Does these machines have any touch support?

Sanjay.

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RDeshler AUTHOR
Community Beginner ,
Oct 09, 2014

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Hi Sanjay,

We have no touch support monitors or laptops.

rdeshler

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Adobe Employee ,
Oct 09, 2014

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Hi RDeshler,

All possible reasons are getting booted one by one. Have you tried resetting the preferences?  Is 17.1 version working correctly for you?

Sanjay.

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RDeshler AUTHOR
Community Beginner ,
Oct 09, 2014

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Sanjay

I was using the previous version of Illustrator prior to updating (same day) and had no issues with the toolbar.

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New Here ,
Dec 18, 2014

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Hi Sanjay,

Has there been a solution to the problem of the alternate tools being prohibited as of yet?

Thanks,

Ronan

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Adobe Employee ,
Dec 24, 2014

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Hi kronannerg,

Do you also have some 3rd party plugins? It looks like others were able to solve this by removing their 3rd party plugins or updating them.

Sanjay.

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Community Beginner ,
Feb 25, 2015

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I am having this same issue right now.  No sub-meus show on the Illustrator toolbar.  I have no plugins installed. I'm on Windows 8.1.  I can't get my job done!  Help please!!

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New Here ,
Feb 26, 2015

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Hi Garden Girl,

I had a similar issue as you. It was me being silly though.

The issue could be—at least in my case—is that you are not clicking and holding (don't drag) on the tool you are selecting.

My issue was I was clicking and dragging out to select the variant of a too to quick. What I needed to do was click and hold until the other options appeared and then move the mouse over to select the other tools.

Just a suggestion!

Hope it works for you too!

Thanks,

Ronan

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Community Beginner ,
Feb 26, 2015

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Unfortunately this is not my issues.  I uninstalled and reinstalled and that did fix the problem.  Then I began setting up my workspace the way I like which does involve moving the default toolbar to the right.  After doing this it stopped working again.  Perhaps it's a bug that the little menus don't want to overlay over the panels that are on the right?  Anyway I uninstalled and reinstalled again.  Moved the Toolbar to the right again, and this time it didn't crash.  So I moved the toolbar back to the left and proceeded to work normally for about 45 minutes when it crashed again.  So I uninstalled and reinstalled once more and called it a night.  I really need a fix for this Adobe.  I have an Wacom Intuos 5 if that helps.  This has always been a little buggy with Adobe products and Windows to my dismay it gets stuck at times, then I use my mouse to click and unfreeze it.  I love my tablet though.  Please help.

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Community Beginner ,
Feb 26, 2015

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I had this issue and Adobe was extremely unhelpful regarding any fix or acknowledging it. And no I did not have any 3rd party plugins installed.


The only thing I found to allow me to select the other tool options, was to make sure the window wasn't maximized. Then the toolbar worked as it should. When it was maximized, it wouldn't work. I have a new computer that doesn't have the issue, but it still persists on my old one.

Hope this helps.

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Community Beginner ,
Mar 01, 2015

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Thank you Scott.  I've been working all day and it hasn't crashed on me.

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Explorer ,
Jun 17, 2015

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I am having a similar problem on Mac OS X 10.10.3  I cannot select tools in the Tool Palette if the palette has been "torn" from the application frame. Additionally, I cannot select sub-tools unless I right click on the tool tile. Sometimes a long press will work, but it's completely inconsistent. Edit: Retina MacBook Pro with discreet NVIDIA GT650M, built-in display.

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Explorer ,
Jun 24, 2015

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Just wanted to give an update that my issue is only apparent on Apple El Capitan 10.11 Beta 1. Reverted to Yosemite 10.10, and the tool buttons are reliably clickable with this version. 

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Explorer ,
Oct 07, 2014

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Capture.PNG

I'm having a similar problem -- Win7 Pro, 18.1.0 update today, I have an empty panel that can be docked and undocked, resized and moved around but can not be deleted. Right clicking on the panel will not bring up a menu.

I uninstalled and reinstalled and have the same problem -- this is definitely a bug and very annoying!!!!  Spent time with Adobe Chat -- absolutely no help at all.

Any ideas?

Thanks,

Dan

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New Here ,
Oct 08, 2014

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I have the same problem (as user ldpinc ) on the Mac version of release 2014.1.0(18.1.0).  Mac OS version 10.9.5.

Non-removable panel that cannot be edited.

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Adobe Employee ,
Oct 08, 2014

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Hi Idpinc,

Do you have some 3rd party plugin which might be creating this control bar.

Sanjay.

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