ID 18.4 PDF Export using Printer's Marks & Document Bleed shows incomplete rendering opening in Acro

it's like always. First the new update is delivered to some regions of the world, then, after a few days when no serious bugs are reported, to all of the regions. Currently InDesign version 18.5.0.57 is available for Australia, Belgium, Hong Kong, India, Netherlands, and Switzerland based on Adobe IDs.

If you are part of InDesign Prerelease you could test 18.5 already now. How to join:

How to Join Creative Cloud Prerelease Programs
Erin Finnegan, Adobe Tech Blog, Oct 18, 2019, UPDATE July 24th, 2020
https://blog.developer.adobe.com/how-to-join-creative-cloud-prerelease-programs-ccecc10ae7d3

Regards,
Uwe Laubender
( Adobe Community Expert )

Hi All,

Thank you for your patience and cooperation. As rightly said by @Laubender, the issue should be fixed with InDesign 18.5, which is released in phases. If you have the updates available in your country, please try updating and let us know if the issue is resolved for you. For the people who don't see the update, please wait until the full rollout.

Note:- This is a phase-wise rollout, and updates will be available to users of different countries in the coming days. Check your notifications in the Creative Cloud Desktop application, or refresh the application to check for updates.

Thanks,

Harshika

Community Expert

@Agim31170049247v said:

"Hi, I deinstalled and reinstalled the newest Acrobat. That reinstalls the Diestiller too."

Hi @Agim31170049247v ,

I'd like to know how Acrobat Distiller can change anything with the discussed issues here.

Can you tell more about your workflow?

"At the moment PAC2021 can check the PDF for accessability "

Does that mean that you are successful with any accessability check for exported PDFs with:

InDesign 2023 version 18.3.0 ?

InDesign 2023 version 18.4.0 ?

InDesign 2023 version 18.5.0 ?

Sorry, it's not clear for me what exact version of InDesign you now have installed.

Thanks,
Uwe Laubender
( Adobe Community Expert )

Agim31170049247v

Inspiring

Sorry, but this was too early. PAC2021 can't check the PDF for accessability again. We are on the latest versions. Everything seems to be random. We give up on this, thanks

Frans v.d. Geest

Community Expert

Still: not having any problems after the 18.5 update, checking is fine both with new documents and re-exported documents.

andrewb51522742

Known Participant

We have noticed over the last few weeks that PDFs created in 18.4 are failing at various stages on our RIP. We are a printers so receive PDFs from all over so are getting PDFs crashing on our RIP pretty much daily now. The solution has been to place the PDF in an older version of Indesign and make a fresh PDF. Some PDFs look fine but when a preview is generated, multiple elements are missing.

Hopefully all the people that have updated to 18.4 will update tp 18.5 quickly!

J

JohnRedBeard

Participating Frequently

That's exactly what I've been experiencing. Optimizing the PDFs in Acrobat seems to resolve the issue.

andrewb51522742

Known Participant

We've had our first supplied 18.5 PDF today. Still crashed on the RIP on one of the output stages. Placing it back in to an earlier Indesign and making a fresh PDF solved it again.

Community Expert

https://helpx.adobe.com/indesign/kb/fixed-issues.html

a fix is under way, InDesign version 18.5.0:

InDesign 2023 (version 18.5)

Core features and workflow

"Shinso" Print Document Preset is of the correct size now.

Production

Partial rendering of images in exported PDF using ‘All Printer’s Marks’ and ‘Use Document Bleed’ export settings.
PDF Export using ZIP compression for images shows an “Insufficient data for an image” error on opening in Acrobat.

Stability and Performance

InDesign crashes while quitting the application from the menu.

Regards,
Uwe Laubender
( Adobe Community Expert )

Astronomie-QuébecAuthor

Known Participant

I do see 18.5 mentioned on https://helpx.adobe.com/ca/indesign/release-notes.html, but I don’t see it as available in my Creative Cloud… Two different machines, one Windows, one Mac, both in Canada. I also tried using a VPN that mocks me being in the United States, and InDesign 18.5 still doesn’t show up… Also, I tried all the tricks on https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html but to no avail.

Community Expert

it's like always. First the new update is delivered to some regions of the world, then, after a few days when no serious bugs are reported, to all of the regions. Currently InDesign version 18.5.0.57 is available for Australia, Belgium, Hong Kong, India, Netherlands, and Switzerland based on Adobe IDs.

If you are part of InDesign Prerelease you could test 18.5 already now. How to join:

How to Join Creative Cloud Prerelease Programs
Erin Finnegan, Adobe Tech Blog, Oct 18, 2019, UPDATE July 24th, 2020
https://blog.developer.adobe.com/how-to-join-creative-cloud-prerelease-programs-ccecc10ae7d3

Regards,
Uwe Laubender
( Adobe Community Expert )

K

Karolína24743753jwwm

Participant

I have the same issue on Mac. 12 indd files in a book, 750 pages of technical data and drawings. 20k Euro print job and on some pages objects are missing, text frame, picture frames doesnt matter. 150 pages are OK and the 151 is bad! When I turn off the crop marks, everything is OK. When I turn on the crop marks and bleed, objects are missing, still on the same pages. Had 3 hours stress how to send it to the printer. Then I tried to export it on another computer which has 18.3 InDesign and everything is OK right after the first export!

saschak38136531

Known Participant

Hello,

I also have a similar issue on windows with indesign version 18.4. PDF files genereated with the standard settings "High Quality Print" cannot be uploaded to our database. If you open the file in Adobe Reader and save as a new PDF file, the import to the database works fine. I think there must be a difference in these indesign version or the standard joboption-settings... PDF files generated with indesign 18.3 also work fine.

HARSHIKA_VERMA

Community Manager

Unfortunately, there are no specific error messages from the database. I can't say much about the database (specific newspaper publishing tool), but I think it's an Oracle database. I also reported the error to our service provider and hope to receive an answer soon...

Hello everyone,

We apologize for the inconvenience caused by the PDF export issue in InDesign, and we appreciate you bringing it to our attention. We want to inform you that we have successfully reproduced the problem on our machines.

We would request you to please submit the feedback on our InDesign Uservoice and share the link with us here for tracking purposes.

We have logged a bug with the team, and they will be investigating the issue further. We will provide updates as soon as we receive more information from the team.

We want to thank @Laubender for actively assisting in reproducing the issue. Your insights and efforts are greatly appreciated.

Thank you for your collaboration and patience.

Regards,

Harshika

Community Expert

https://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

another question. If you open that malformed PDF in Acrobat Pro, do you see the following error pop up:

Error: Insufficient data for an image in Acrobat or Acrobat Reader

Regards,
Uwe Laubender
( Adobe Community Expert )

Astronomie-QuébecAuthor

Known Participant

Guten Abend Uwe,

I have narrowed down the cause of the problem: It happens ONLY when I ask for “All Printer’s Marks” AND “Use Document Bleed Settings.” Selecting none or only ONE of these options creates a good PDF (whether I select compression or not), but selecting BOTH options makes the “bad” PDF.

My joboptions settings are at https://we.tl/t-0NaXmMJyXs. They’re just Print Quality plus “All Printer’s Marks” AND “Use Document Bleed Settings” as mentioned above.

Freundliche Grüße und vielen Danke,

Community Expert

thank you for the joboptions file.

Now I can see the bug with missing elements in the exported PDF. Exported the PDF with your joboptions in InDesign 2023 version 18.4.0.56, this time on macOS Monterey version 12.6.5. Exported to the Desktop of my machine. Here a screenshot of the exported PDF that I did with your joboptions:

I think this bug could be a different one compared to the one with the ZIP compression we see elsewhere in the forum. Of course it could be related. But one symptom of the ZIP compression bug is missing: There is no error message in Acrobat Pro at all when I open the PDF. No "Insufficient data for an image" error message like this one:

In your case the missing elements are not written to the PDF. In the other case as shown in my screenshot above the data is written incorrect to the exported PDF.

I will do more tests during the day.

Regards,
Uwe Laubender
( Adobe Community Expert )

Community Expert

@Astronomie-Québec ,

how did you do image compression when exporting to Adobe PDF (Print) ?

By using option "ZIP Compression" perhaps?

Try to avoid the issue by doing either No Compression for images at all or JPEG Maximum Quality.

This should work for the PDF Presets – High Quality Print, PDFX3, and PDFX4.

Regards,
Uwe Laubender
( Adobe Community Expert )

Astronomie-QuébecAuthor

Known Participant

Hi @Laubender,

My PDF settings are just the regular “Press Quality,” now with compression set to None per your instructions, but to no avail: The issue still persists with no compression.

I have uploaded the InDesign package at https://we.tl/t-bf1l2i7vZL

Thank you!

Community Expert

"Press Quality" is a very ugly export preset for PDFs.

I would either suggest PDF/X-1a with using image compression with JPEG high quality or PDF/X-4 with the same image compression. Or no image compression at all.

FWIW: Now I am not sure at all, if the issue with ZIP compression applies to your problem.

I'll be back after testing your document with my Windows 10 machine and InDesign 18.4.0.

Regards,
Uwe Laubender
( Adobe Community Expert )

Rishabh_Tiwari

Community Manager