2019 InDesign Update & InCopy

[courtneyalein]

I work in an office that our content writers use InCopy while we update the "graphic design stuff" - well with the new update the two are not syncing anymore. When I save a file within the 2019 version, our content guys cannot access it (even with the InCopy update). Not sure what to do at this point and would like some help!

Thanks!

[Mike Witherell]

When you installed these updated 2019 ID and IC, did you take care to switch OFF choice to migrate settings from the old to the new version?

[BobLevine]

InCopy has not been updated to CC2019. That would be the only cause of that error.

[AnshulJain19]

Hi Courtney,

Can you please check version of both the products, it should be 14.0.

Regards

-Anshul