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M
Minnepolitan
Known Participant
January 13, 2022
Question

2022 INDD and Illustrator - Trackpad zoom randomly stops working

  • January 13, 2022
  • 4 replies
  • 549 views

I'm running 2020 CC and randomly, trackpad zoom will stop working in AI and INDD. 

I've found some old posts suggesting clicking and unclicking "enable multi-touch gestures" in prefs and that does not work. I have to restart to get it working again and it will work for a while and then just stop. 

All of my other trackpad gestures are responsive. And they work in other apps, just not INDD and AI.

Anyone else having this issue, or found a reason why this would happen?

 

    This topic has been closed for replies.

    4 replies

    K
    Kionte28843172u36e
    New Participant
    May 3, 2023

    Man, Im still having the same problem.

    E
    EmmaGannon
    New Participant
    January 10, 2023

    I have this problem too. I don't use illustrator often so I can't speak to that, but I have been experieicing the issue in InDesign for quite some time. Currently running Ventura 13.1 on a Macbook Pro 2019, but I had the issue on previous OS as well. Weirdest thing is that I don't even have to close and reopen the app or files within the app to get it to start working again; if I just wait long enough it will randomly resolve itself, and eventually it will become unresponsive again without having opened or closed anything. My creative cloud is always up to date so I'm stumped on where the problem might be coming from. 

    styopin
    styopin
    New Participant
    January 17, 2022

    I have this problem too! 

     

    MacBook Pro 15' 2018, macOS Monterey 12.1, CC2021

      M
      MinnepolitanAuthor
      Known Participant
      January 13, 2022

      Sorry I'm running CC 2022, not 2020

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