Activated font weight not showing in Indesign

New Here ,
Mar 31, 2022 Mar 31, 2022

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Hi guys

 

My Indesign doesn't find all activated font weights. I've installed the whole Open Sans family, all 13 fonts are marked as activated in the cloud, but only 12 are showing in Indesign. (Open Sans Condensed Bold is missing) Other Adobe programs have no issues and find all the different weights. I've tried  Illustrator, Photoshop and Animate, every program is able to type Open Sans Condensed Bold, only Indesign is not cooperating, and of course, its the one program i need for this project. I even tried downloading the font from another page and install it via font collection but the result is the same. Indesign is ignoring Open Sans Condensed Bold. Updating, restarting, reinstalling, (computer, indesign, cloud..) nothing works. Its the 2nd time i have this problem, and its always only Indesign messing around.

I hope someone knows how to fix this. 
Greetings from switzerland  🙂

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correct answers 1 Correct answer

Adobe Employee , May 09, 2022 May 09, 2022
Hi All, We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps. If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue. Let us know if you need further assistance. We'd be happy to help. Thanks, Harshika

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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Moving this to the Indesign forum.

 

You should always indicate OS and program and program version, when asking for advice. Please post the exact version, not "latest", as that is possibly only true until the next "latest".

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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"(Open Sans Condensed Bold is missing)"

 

Hi Lucas,

is the issue with specifically InDesign version 17.2 on your machine?

If yes, go back to InDesign 17.1 or 17.0.1. There might be a bug with 17.2.

 

Did you already use the activated Open Sans fonts in your InDesign documents?

If not, think about using the font files that are available at opensans.com.

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Apr 12, 2022 Apr 12, 2022

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i did use different styles of the font in indesign, but never the bold one bc its the only one missing of the family. i tried installing the font after downloading it from the web too, but the result ist the same, bold is always missing in indsign.
but good point, ill try another version, maybe this will do it until its fixed. tank you! 🙂

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New Here ,
Apr 13, 2022 Apr 13, 2022

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going back to 17.1 did the trick!! thank you so much!! 🙂

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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If you are on InDesign 17.2 this could be a bug that it is described below.

( Please vote for fixing the bug at InDesign UserVoice ) :

 

installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Tom Moulaert, Mar 29, 2022

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Apr 12, 2022 Apr 12, 2022

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yep, sounds exactly like my problem, thank you!

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Adobe Community Professional ,
Apr 05, 2022 Apr 05, 2022

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We've seen issues with Open Sans before, but yes, you might be a victim of the current bug in 17.2 (since you can see it in other programs)

That being said, I highly recommend you download Open Sans directly from Google Fonts as it's a more updated version (v3.0) than the one being served at Adobe Fonts (v1.0/1.1). Open Sans is an open source font, and a work-in-progress, so it will evolve as people contribute to it.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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thank you for your input! i tried downloading the font from the web, but unfortunately the result is the same. seems like you're right since i do use 17.2. but nonetheless i'll download it from google if its more updated there. didnt know that, thank you!

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Adobe Community Professional ,
Apr 12, 2022 Apr 12, 2022

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It definitely sounds like you're affected by teh font issue in 17.2.

You can either wait for the inevitable 17.2.1 to fix this issue, or roll back to a previous version. Some people have been successful in going back to 17.1, others needed to go back to 16.4.

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New Here ,
Apr 13, 2022 Apr 13, 2022

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going back to 17.1 did the trick!! thank you so much!! 🙂

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi All,

 

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

 

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

 

Let us know if you need further assistance. We'd be happy to help.

 

Thanks,

Harshika

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