Inspiring

Answered

Activated fonts not appearing

Forum|Forum|3 years ago
April 1, 2022
7 replies
8466 views

I'm having a strange problem with fonts in InDesign. The specific font I'm dealing with is Lavigne. All of its versions are activated in Creative Cloud. It shows up and is usable on my iMac desktop. But, it is not showing up on my laptop. Same adobe account. I'm logged in. I've toggled the off/on buttons in CC several times. I've closed and re-opened InDesign. I've rebooted my computer several times. Lavigne will not show up in the InDesign list of fonts. Strange. Any idea what the problem might be?

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi W0D44, & All

Thank you for being so patient. The team has fixed the issue with the latest InDesign update. Please update InDesign (17.2.1) to the current version and let us know if the issue is resolved. If you're still experiencing the issue, please try resetting the preferences and let us know if that helps.

We're here to help.

Thanks,

Harshika

P

petrotherocket

Participant

It is May, the 12th now, and the problem still exists …

Fred.L

Inspiring

Hi fellows,
Just wanted to share my recent experience,

17.2.1 release seems to haxe fixed the issue about unrecognized Fonts, but my team and I just faced an issue with Adobe Font. Despite having "auto-activate Fonts" ON, we had to manually activate them. Any of you had the same issue so far ?

I followed the proposed processes (turning Off/ back On auto-activate here and there) to see if it fixes the problem. We'll see what happens.

Anshul_Saini

Community Manager

Hi @Shanti Arts @EdwardCPI @susiesusiesusie,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue on a priority.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

Regards,

Anshul Saini

W

W0D44

Participant

My font problem is only on InDesign (the other Adobe applications are fine), no matter if it's 17.2 or 17.1. I tried to install and uninstall different versions, still not working. I use a Mac book Pro, recently upgrade to a new machine. Trying to open an old InDesign file contains that font, finding it's missing in the InDesign font dropping menu. I manually dropped them in Library>Application Support>Adobe>Fonts, also manually dropped them in Application>InDesign>Fonts, I tried to upload it in Creative Cloud, I tried all these attempts, nothing changes.

It is a font set, comes with Serif and San in 4 styles, 23 fonts in total. All 23 fonts displayed correctly in Illustrator and Photoshop. But in InDesign, it only display the Serif set (2 fonts). It's my main font I have to use them. What other things could I try?

HARSHIKA_VERMA

Correct answer

Community Manager

Hi W0D44, & All

Thank you for being so patient. The team has fixed the issue with the latest InDesign update. Please update InDesign (17.2.1) to the current version and let us know if the issue is resolved. If you're still experiencing the issue, please try resetting the preferences and let us know if that helps.

We're here to help.

Thanks,

Harshika

S

susiesusiesusie

Participant

I have had the same issue with a different Font. Adobe Indesign Support was absolutely no use. Only Extensis Support pointed out to this thread. Downgrading Indesign solved the issue. Adobe Support needs to get better!

E

EdwardCPI

Inspiring

There are "Adobe Community Professionals" in these forums. You would think they would be relaying this issue back to their support people since there are so many threads/posts about this.

BobLevine

Community Expert

If you think they put any more weight into a report from us than they do from anyone else, you are mistaken.

E

EdwardCPI

Inspiring

If you are using InDesign 17.2, there is a bug where it will not recognize certain fonts. For me it was Big Caslon Medium. For others it was Milo, and others. The only "solution" is to revert your version of InDesign back to 17.01.

Shanti ArtsAuthor

Inspiring

Thank you! That did the trick. I went back to 17.1 and now Lavigne is there.

L

Laubender

Community Expert

Maybe a restart of your machine could help.

Certain cached files in the system should be removed or updated by the process.

Had a different font issue on my Windows 10 machine yesterday evening with InDesign 2022; not with InDesign 2021, though. InDesign 2022 did not recognize a certain OTF font. InDesign 2021 and lower versions on the same machine did!

Today, after a simple restart of my machine all is working as expected. Also with InDesign 2022.

Regards,
Uwe Laubender

( ACP )