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Ciaran23306137byaz
Participant
February 23, 2022
Question

Activating fonts is not working

  • February 23, 2022
  • 2 replies
  • 391 views

I have to use InDesign for work, and because of this I need to use specific fonts. But for some reason when I try to activate the fonts they are just sat in a never ending loading screen in Background Tasks. It has been like this for hours now and nothing I have tried so far has worked. Any help would be great. 

This topic has been closed for replies.

2 replies

TaylorMadeAmja
TaylorMadeAmja
Known Participant
February 24, 2022

Shoot, I'm having this trouble as well. I was working on a document today and then when I went to re-open it, I was missing 42 fonts. Yikes! I've restarted, trashed preferences, opened other files, and nothing. The fonts are stuck in "activate." When I got online to my account they all apear activated and normal. I even unactivated one and reactivated it to see if that might wake it up but it did not. Is it something beyond our computers?

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Community Expert
Eugene TysonCommunity Expert
Community Expert
February 24, 2022

In InDeign go to Help>Log Out

In Creative Cloud log out

Go to your online account and log out

 

Restart

Open Creative Cloud and log in

Open InDesign and ensure in Help> that you are logged in

 

It should be working now.

C
Care to Learn
Participant
February 23, 2022

I've also experienced the same issue.
I've uninstalled, reinstalled InDesign and Creative Cloud. Turned the computer on and off numerous times. 
I have deactivated and reactivated fonts. I've even tried signing in from multiple accounts on my system and it still won't work. 

It appears to be happening to InDesign and Illustrator for me, but Photoshop has synced without issue. 
I have not tried any other apps to see if there are others that may or may not be working properly. 

My Creative Cloud dashboard also does not show any Active fonts. 
I am on a Mac (BigSur  Version 11.5.1). I have not updated my OS lately, but a colleague was not experiencing any issues on their system with an older OS version.
What is going on Adobe?! Any help is greatly appreciated. 

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