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Question

Adobe Apps Incorrectly Detect only 4gb VRAM on RTX 5090

Forum|Forum|6 months ago
August 18, 2025
1 reply
879 views

Hello everyone,

I'm seeing a critical issue with my (new) PC: Adobe apps like InDesign are freezing because they are only detecting 4GB of VRAM on my RTX 5090.

However, all my system diagnostics (NVIDIA Control Panel, DxDiag) correctly show the full 32GB of VRAM.

I've already done a full driver wipe with DDU and a clean reinstall of the latest Studio Driver.

This looks like a major bug between Adobe apps and the new NVIDIA 50-series GPUs. Has anyone else experienced this, or found a workaround?

My Rig:

PC: Alienware Area-51 AAT2250

GPU: NVIDIA GeForce RTX 5090 (32GB GDDR7)

CPU: Intel Core Ultra 9 285K

RAM: 64GB DDR5

OS: Windows 11 Home

Anubhav M

Community Manager

Hello @menachem2278916900k3,

I'm sorry to hear about your experience. Would you mind sharing the following information, so I can check this with the team:
> Microsoft System Information Report (https://adobe.ly/417X0aj)

> IDSniffer file located at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

> Screenshot of the Display Settings used

Kindly upload these files to a file-sharing service and share a link to it here or via DM. This will help us further investigate the root cause of the problem.

Looking forward to hearing from you.

Anubhav

menachem2278916900k3Author

Participating Frequently

Hello Anubhav,

Thank you for your response. I have gathered the requested files. see it here

https://drive.google.com/drive/folders/1s85Gatqqdid30cnoYR_ih5nXhbiZGjdg?usp=sharing

(I will share the Microsoft System Information Report with you privately. )

In addition to the files, I would like to provide a summary of the key findings from my troubleshooting, as they may help your team in their investigation.

VRAM Discrepancy: My NVIDIA GeForce RTX 5090 has a dedicated video memory of 32GB. However, the IDSniffer log shows that the application is only reading an AdapterRAM of 4095MB (4GB). This seems to be the cause of the performance issues and freezing.

System vs. Application: While Adobe applications are misreporting the VRAM, system diagnostics like the DirectX Diagnostic Tool correctly identify and display the full 32GB of video memory.

Troubleshooting: I have already performed a full driver wipe using Display Driver Uninstaller (DDU) followed by a clean installation of the latest NVIDIA Studio Driver. This did not resolve the issue.

I hope these files help your team to investigate and find a solution.

Park Street Printers

Known Participant

Hello Anubhav,

Thank you for your patience. I have completed all the troubleshooting steps you requested, and unfortunately, the problem persists.

Here is a summary of my findings:

Ran on a New User Account: I created a new administrator account and ran InDesign from there. The freezing and performance issues continued, which confirms the problem is not a corrupted user profile.

Graphics Preference: The graphics preference for InDesign was already set to "High performance" on the NVIDIA GPU, so this did not resolve the issue.

I have now tried all of the standard troubleshooting steps, including a clean driver reinstallation with DDU, running the Adobe Cleaner Tool, and testing a clean user profile.

At this point, it is clear the problem is not user-related or a simple configuration issue. The bug where InDesign misreports the VRAM is still causing the application to struggle on my top-of-the-line hardware.

I believe this issue needs to be escalated to your senior team for further investigation. Thank you for your time.

I have the same issue with my old 3090Ti. No work-around has fixed it. This is very, very annoying, and literally the only issue I'm having with InDesign.

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