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Adobe Apps Incorrectly Detect only 4gb VRAM on RTX 5090

Forum|Forum|6 months ago
August 18, 2025
1 respuesta
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Hello everyone,

I'm seeing a critical issue with my (new) PC: Adobe apps like InDesign are freezing because they are only detecting 4GB of VRAM on my RTX 5090.

However, all my system diagnostics (NVIDIA Control Panel, DxDiag) correctly show the full 32GB of VRAM.

I've already done a full driver wipe with DDU and a clean reinstall of the latest Studio Driver.

This looks like a major bug between Adobe apps and the new NVIDIA 50-series GPUs. Has anyone else experienced this, or found a workaround?

My Rig:

PC: Alienware Area-51 AAT2250

GPU: NVIDIA GeForce RTX 5090 (32GB GDDR7)

CPU: Intel Core Ultra 9 285K

RAM: 64GB DDR5

OS: Windows 11 Home

Anubhav M

Community Manager

Hello @menachem2278916900k3,

I'm sorry to hear about your experience. Would you mind sharing the following information, so I can check this with the team:
> Microsoft System Information Report (https://adobe.ly/417X0aj)

> IDSniffer file located at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

> Screenshot of the Display Settings used

Kindly upload these files to a file-sharing service and share a link to it here or via DM. This will help us further investigate the root cause of the problem.

Looking forward to hearing from you.

Anubhav

menachem2278916900k3Autor

Participating Frequently

Hello Anubhav,

Thank you for your response. I have gathered the requested files. see it here

https://drive.google.com/drive/folders/1s85Gatqqdid30cnoYR_ih5nXhbiZGjdg?usp=sharing

(I will share the Microsoft System Information Report with you privately. )

In addition to the files, I would like to provide a summary of the key findings from my troubleshooting, as they may help your team in their investigation.

VRAM Discrepancy: My NVIDIA GeForce RTX 5090 has a dedicated video memory of 32GB. However, the IDSniffer log shows that the application is only reading an AdapterRAM of 4095MB (4GB). This seems to be the cause of the performance issues and freezing.

System vs. Application: While Adobe applications are misreporting the VRAM, system diagnostics like the DirectX Diagnostic Tool correctly identify and display the full 32GB of video memory.

Troubleshooting: I have already performed a full driver wipe using Display Driver Uninstaller (DDU) followed by a clean installation of the latest NVIDIA Studio Driver. This did not resolve the issue.

I hope these files help your team to investigate and find a solution.

menachem2278916900k3Autor

Participating Frequently

Hello @menachem2278916900k3, @frazzlesnap,

The team has asked for more details. Could you share a small screen recording of the problem, a link to a sample file you're having trouble with, and a screenshot of the GPU Performance preferences tab in InDesign, so we can investigate this further?

Looking forward to hearing from you.
Anubhav

Hello Anubhav,

I have a screen recording of the issue to share with you, along with the screenshot of the GPU Performance preferences you requested.

I will send you a private link to both the video and the screenshot.

However, I want to be clear that the issue is not specific to this file. The freezing and performance lag are symptoms of a more fundamental problem: InDesign is incorrectly detecting only 4GB of VRAM on my 32GB GPU, which is a problem that occurs with various files.

I hope the screen recording, the screenshot, and the other logs I've provided will be sufficient for your team to investigate this further.

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