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JasonCarr
Participating Frequently
July 14, 2025
Answered

Adobe InDesign 20.4 June release. The AI "check your available credits" pop-up is crashing the app

  • July 14, 2025
  • 3 replies
  • 332 views

Greetings, as of today, every time I attempt to use the generative AI feature in the contextual task bar I get a pop-up prompting me to check my available credits (I have 6000 credits avail.) and then I'm locked out of the app. I can't work, I can't cancel out or close out of the popup window. I have to force quit and then restart — but the same thing happens again if I want to use the AI features. Super annoying.  Can you pls advise. I'm all up to date on Adobe app installs. currently on a Mac Mini with an M2 Pro chip and current OS. Thanks. 

 

Correct answer Abhishek Rao

Hi everyone,

 

Thanks again for reporting this and really appreciate your patience.

Our product team has shared that a few fixes have been implemented for this 'check your available credits' pop-up issue in the upcoming InDesign 20.5 PreRelease build (#20.5.0.42). If you're experiencing this where the popup cannot be dismissed (even with the Escape key), please try using this PreRelease version to see if the issue is resolved there.

If you don't already have access to the PreRelease program, you can refer to this blog post on how to join:
https://adobe.ly/3UiKjFH


Let us know how it goes. Looking forward to hearing from you. 

Abhishek

3 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity ManagerCorrect answer
Community Manager
July 18, 2025

Hi everyone,

 

Thanks again for reporting this and really appreciate your patience.

Our product team has shared that a few fixes have been implemented for this 'check your available credits' pop-up issue in the upcoming InDesign 20.5 PreRelease build (#20.5.0.42). If you're experiencing this where the popup cannot be dismissed (even with the Escape key), please try using this PreRelease version to see if the issue is resolved there.

If you don't already have access to the PreRelease program, you can refer to this blog post on how to join:
https://adobe.ly/3UiKjFH


Let us know how it goes. Looking forward to hearing from you. 

Abhishek

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    July 17, 2025

    Hi everyone,

     

    Thanks for flagging this. That 'check your available credits' popup definitely shouldn't be locking you out of the app like that.

    Could you try pressing the 'Escape' key when the popup appears and see if it closes or lets you interact with the app again?

    Also, really appreciate the details you've already shared. Please keep us posted on whether Escape helps, or if the issue continues after trying that.

     

    I'm here to help!

    Abhishek 

    M
    matt23544327fqmz
    Participant
    July 17, 2025

    I am having the same problem, pressing the "Escape" key removes the pop up window but comes right back when I try to use it.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 14, 2025

    Hello @JasonCarr,

    I am sorry to hear about your experience. Could you share a small screen recording of your exact workflow and the problem, so I can check this with the team?

    Also, try signing out of the Creative Cloud Desktop application, and then signing back in to see if it helps.

    Looking forward to hearing from you.
    Anubhav

    sotec
    sotec
    Participant
    July 16, 2025

    I know I am not the person who asked about it, but I have the same issue, here is the video of the crash: I can not click anywhere or close the pop up.

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