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Adobe InDesign 2020 (15.1.2) crashing when Type tool is used on macOS Catalina

Forum|Forum|5 years ago
September 19, 2020
9 replies
1050 views

My adobe indesign is always crashing when I use the type tool. I am running the latest adobe creative cloud version, latest indesign version and latest mac version, Mac OS catalina 10.15.6. I have tried previous versions of indesign and this issue still remains. There is another post wirth the similar issue over at https://community.adobe.com/t5/indesign/indesign-cc-crashes-lauch-text-tool/td-p/5179017?page=1

But the solution provided has a download link that brings me to the adobe homepage rather than a download page, which is very silly.

In the above linked youtube video, you can see a recording of the problem I am encountering.

{Renamed by MOD}

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Correct answer Srishti Bali

Hi there,

Sorry to hear about this trouble. This has been reported by a few other users on macOS Mojave as well and we're currently investigating it. I would like to know if the steps suggested above help resolving the issue? If not, please post this issue on our UserVoice page and share the link here.

This way you'll keep getting all the updates related to this issue and other users can also upvote it.

Regards,

Srishti

Srishti Bali

Correct answer

Community Manager

Hi there,

Sorry to hear about this trouble. This has been reported by a few other users on macOS Mojave as well and we're currently investigating it. I would like to know if the steps suggested above help resolving the issue? If not, please post this issue on our UserVoice page and share the link here.

This way you'll keep getting all the updates related to this issue and other users can also upvote it.

Regards,

Srishti

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this trouble. We understand how frustrating crashes can be. In addition to the responses shared above, could you please check if turning off GPU Performance from InDesign preferences (CMD+ K) help resolving the issue?

Also, we have consolidated the most popular solutions that help in fixing these issues. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

D

Dirk Becker

Legend

From your error report, you were creating a new page item. The crash is within the control panel (control strip), when it updates for the changed selection. You could retry with all panels hidden (using the tab key), or just the specific panel hidden, but that will likely just cause the crash in a different place.

Rebuilding prefs etc. was already mentioned.

To download older versions with CC app, make sure that gear icon >> Apps >> Settings >> Show Older Apps is on. I had to scroll to get to the bottom of "Settings".

As you have problems with multiple applications, also use Apple Diagnostics to check for a memory problem.

https://support.apple.com/guide/mac-help/diagnose-problems-mh35727/mac

Derek Cross

Community Expert

InDesign CC2019 should be available – maybe you need to reinstall the Creative Cloud app.

Derek Cross

Community Expert

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

L

Lim Jia Yi5E26Author

Participating Frequently

Hi!

I've done as you said. But the problem still persists. I thought of trying Adobe CC2019 because that was what working for me. But I can no longer install that version in creative cloud 2020. I tried googling for the installation files, but it seems adobe does not host it anymore.

L

Lim Jia Yi5E26Author

Participating Frequently

Update: Photoshop crashes on startup as well.

Derek Cross

Community Expert

Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)