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Adobe Indesign 2023 Crash on start

Participant ,
Oct 21, 2022 Oct 21, 2022

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After the latest Indesign update, not able to run Adobe Indesign as it crashes on start.

Please find the crash report details. Issue found in Windows 10 Pro.

Indesign Crash.JPG

 

 

<Crash report deleted by moderator.>

 

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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No one here will read or understand this code. Report it to Adobe, not here.

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hi @emam-dev ,

 

We're so sorry to hear about the trouble. Please share your Adobe ID, using which the logs were submitted through DM by clicking on my name. Meanwhile, I am getting the logs checked, please try the suggestions shared here https://helpx.adobe.com/indesign/kb/crash-on-launch.html, and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Advisor ,
Oct 21, 2022 Oct 21, 2022

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Try to trash preferences - there is a pinned thread how to do it. 

Can automate anything - as long as it doesn't require A.I.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Are you just trying to open InDesign or clicking on an InDesign file that is then causing the launch of InDesign? The file may be a cause of the crash so try trashing the preferences as well as the recovery data and then try opening just InDesign to verify if the file is indeed the problem

Another thing could be a faulty third party plugin/extension. So if you have any installed remove them and then try

-Manan

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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I've deleted the crash report. It's less than useless and messes up the browser view of this discussion.

If you feel compelled to do this again, please copy it to pastebin.com and provide a link here.

Thanks!

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Adobe Employee ,
Nov 03, 2022 Nov 03, 2022

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Hi @emam-dev,

 

Hope you're doing well!

 

We would like to follow up on your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further help.

 

We will try our best to help.

 

Thanks,

Harshika

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Explorer ,
Nov 18, 2022 Nov 18, 2022

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Anybody in this thread who has ever got a feedback from Adobe?

mycc_0-1668772072242.png

 

 

This feature is useless! And v18/2023 one of the buggiest versions ever!

 

Sorry ...

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @mycc,

 

We are sorry for the trouble. Would you mind telling us if the InDesign crashes on launch or during a specific workflow? Please share the details of your operating system.

 

Have you tried following the steps suggested in this post? Let us know if that works.

 

We will try our best to investigate the issue.

 

Thanks,

Harshika

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Explorer ,
Nov 19, 2022 Nov 19, 2022

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I was not able to load my document, ID crashes each time, e.g. after deleting cache or preferences.

 

I created the document new 😞

 

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New Here ,
Nov 26, 2022 Nov 26, 2022

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Hello @HARSHIKA_VERMA 

I am having the same problem: crashes on launch on a mac Catalina 10.15.7. I've unistalled and reinstalled and it still crashes. 

Thanks,

Mei-Ling

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Advisor ,
Nov 26, 2022 Nov 26, 2022

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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LATEST

Hi @Mei-Ling24471509hiky@mycc,

 

Sorry for the delay in response. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/indesign/kb/crash-on-launch.html) and checking if it helps?

Please generate logs, upload them to a shared location such as CC or Dropbox, and share the URL with me over a private message.


Also, kindly share the crash report by following the steps shared in this help article.

Note: While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

 

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