Adobe indesign 2026 won't start on Windows

[ICTEL]

Hi,

one of our customers is facing this error since a few days, when they try to start adobe indesign 2026.

See the attachment for the error

Adobe indesign 2026 won't start on Windows.

Things we did to possible fix this:

• Re-install of windows visual C++ latest version
• Run SFC scan and DISM
• Re-install of Adobe indesign 2026
• checkdisk

Adobe indesign 2025 is still running on the system without errors

Configuration of the laptop

HP ZBook 17 G6

CPU Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz

32GB memory

Windows 11 build 24H2

[BobLevine]

There is no attachment/screenshot.

[ICTEL]

[Anubhav M]

Hello @ICTEL,

I'm sorry to learn that repairing the Visual C Redistributables did not resolve the issue for you. Would you be willing to try uninstalling and reinstalling the Microsoft Visual C++ Libraries by following the instructions outlined in this third-party article (https://adobe.ly/3Lxi0T0...)? If you could, please follow the steps and let us know your findings. 

Looking forward to your response.

Anubhav

[ICTEL]

Hello Anubhav,

we did the steps/performed the actions you advised but unfortunately the error still occurs.

[1 kwadratw8728948]

Same here.

[Abhishek Rao]

Hello @ICTEL and @1 kwadratw8728948,

I appreciate the update, and I apologize that the issue continues to occur. Before we proceed, could you please verify if this issue is occurring solely with InDesign or with any other Creative Cloud applications as well? We have also launched a new InDesign update today, version 21.0.1, so I recommend completely uninstalling InDesign using the CC Cleaner Tool and then reinstalling the latest version. Reference: https://adobe.ly/3K8Cnp5.

Please give it a try and inform me of the results, so I can provide further assistance.

Abhishek

[1 kwadratw8728948 · Accepted solution]

Hi Abhishek,

thanks for the quick follow-up!
It was indeed InDesign. After updating to the latest version – and with the Visual C++ change we applied earlier – everything is working now.

Thanks again!

Best,

Konstantin