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AngelaNielsen2017
AngelaNielsen2017
Participating Frequently
January 30, 2019
Answered

Adobe InDesign CC (2017) Won't Update to Adobe CC (2018)

  • January 30, 2019
  • 3 replies
  • 3587 views

In the Creative Cloud desktop app, I have Adobe InDesign CC (2017) installed. My end goal is to have InDesign CC (2018) installed. Despite me looking for other versions (by clicking the pill button, clicking Manager, and then selecting Other Versions - I only see the most recent as CC (2017), 12.0.0. However, my colleagues are able to have InDesign CC (in the Creative Cloud desktop app - with no numerical ID in the parentheses, like I have - in my case, 2017). In their Other Versions area, they CC 13.1 and CC 14.0.

I have also tried updating via my Desktop app of InDesign using Help > Updates to prompt the Creative Cloud Desktop app - but, again, 14.0 is not available. I really need to upgrade to the latest version of Adobe CC (14.0).

This topic has been closed for replies.
Correct answer BobLevine

angien98012  wrote

Windows 10 Enterprise, 64-bit, (10.0.10240 Build 10240)

According to this site:

Windows 10 version history - Wikipedia

build 10240 is from July 2015.

Regards,
Uwe


Yup…original release. Not supported.

That machine is in desperate need of an upgrade.

3 replies

B
baber2918882447qs
Participant
April 3, 2023

  1. Check System Requirements: Ensure that your computer meets the minimum system requirements for Adobe CC (2018). Check the Adobe website for the specific .requirements.

  2. Check Internet Connection: Verify that you have a stable internet connection as the update requires an internet connection to download the files.

  3. Restart Your Computer: Try restarting your computer and then attempting the update process again.

  4. Check for Updates: Verify that your version of Adobe InDesign CC (2017) is up-to-date by checking for updates within the software. You can do this by clicking on "Help" in the menu bar, and then selecting "Check for Updates.

B
baber2918882447qs
Participant
April 2, 2023

Have you recently installed InDesign CC 2018 (a.k.a. InDesign 13.0) and are now experiencing application crashes? In an unusually speedy response to recent crash reports, Adobe InDesign engineers have posted a document detailing a bug fix for several crashing issues with InDesign CC 2018 (October Release). The page includes instructions to install fixes if Mac and Windows users are having any of these issues.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
January 30, 2019

You haven't told us the most important thing: What exact operating system are you running. Older OS versions may not support the requirements for a new InDesign version:

InDesign system requirements | CC 2018 and earlier

AngelaNielsen2017
AngelaNielsen2017Author
Participating Frequently
January 30, 2019

I forgot that - I actually had the info ready. Windows 10 Enterprise for 64-bit OS.

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
January 30, 2019

Here's an article I wrote a couple years ago. It gives links to explain how to uninstall and install CC desktop app.

https://creativepro.com/troubleshooting-adobe-creative-cloud-desktop-app/


What version and build of Windows 10 are you running. You’ll find it under Settings > System > About

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