Adobe InDesign CC 2018 crashes and freezes new computer

[tomh90808744]

I have recently purchased a new computer:

• Windows 10 (1709 Build 16299.192)
• 1 TB SSD and 2TB HDD
• Processor i9-7900X @.3GHz
• GPU NVidia 1080Ti 390.65 driver
• 64GB Ram

All Adobe CC 2018 programs install correctly and work properly (Photoshop, Illustrator, Acrobat, Premiere Pro, etc) except for InDesign CC 2018.

When I start InDesign 2018, the splash screen appears and then the whole computer freezes at the point of "Calling late initialisers". I then need to hard reboot the computer to allow me to use it again. I have tried reinstalling the program, removing the preferences and running it as the administrator, but to no avail.

I have installed InDesign 2017 and everything functions correctly with this version.

I had an online session with an Adobe technician today, but the gentleman had limited English and wasn't very helpful at all.

Any advise would be greatly appreciated.

Thanks in advance,

Tom

[BobLevine]

It is virtually impossible for an application to lock up an operating system. Have you checked all of the hardware and drivers?

First thing I'd do is pull half the RAM and try it. If it still works, pop in the other half.

After that, it gets harder.

[tomh90808744]

Hi Bob,

RAM not the issue. Ran a full hardware diagnostic and no issues found whatsoever.

The program hangs Windows at the same point as it starts-up each time. No other Adobe CC program does this except for InDesign CC 2018.

Interestingly the forum seems to describe similar behaviour with InDesign 2018 for other users.

I will just have to keep using InDesign 2017 until Adobe release the next iteration and see how that goes.

[MEEKS1965]

Virtually impossible?
Trying to run InDesign in Windows 10 has hosed the entire system and caused Windows to crash completely for two days now.
I'm reliant on my mentally-challenged I.T. people at work to fix it....but it's in no way impossible with Adobe. ID is acting like a nasty virus.

[CeasarKingDragon]

I am having a similar issue with the exact same build, brand new PC. I get the Freeze when its checking for plugins. Where in the process does your encounter the freeze?

Although I am running into issues when I try to export anything from Premiere, After Effects & Encoder (I don't know if you've encountered that too)

If I run across a fix I will post it here, but will keep checking back if anyone else has a solution!

[tomh90808744]

My computer freezes at the point when InDesign is "Calling late initialisers". This occurs every time I start up InDesign CC 2018. Running any other Adobe CC 2018 is fine and I don't run into any other issues.

Running an online session doesn't help as you are cut off when the computer freezes when the Adobe Tech tries to run InDesign 2018.

This problem also occurs on a Mac at work so I suspect the "bug or issues" have not all been ironed out yet.

[CeasarKingDragon]

So I found something that does work for my Build, I read a post that I had dismissed (Intel 7820x Core CPU (Turbo Boost) and Adobe Photoshop CC BSOD's ) because it seemed unlikely to be related to my problem but I remembered that we bought our PC Overclocked, So I opened the BIOS or UEFI and turned the "Max Performance" to "Auto"  in CPU Configuration which seemed to fix my issue.

My best guess is InDesign was trying to load with these settings but I have no idea or concept as to why it freezes the computer. maybe its because its workload is going across all cores instead of one at a time but I don't know.

See if this helps.All my issues from before seem to have been resolved.

[tomh90808744]

Good to hear you have the issue solved. I too believe that my Alienware system is overclocked, however, my BIOS settings are not as straight forward as a simple switch from max power to auto. I will have to consult the manual to see what settings need to be changed.

[CeasarKingDragon]

Oh boy yes that's less straight forward compared to an ASRock Motherboard. Good luck!

[tomh90808744 · Accepted solution]

OK, I contacted Dell (Alienware), and they provided me with the procedure to turn off the overclocking on my Alienware Area 51 R4 by performing the following steps:

Restart the System and at the Dell Alienhead Logo, Press F2 (Multi-page BIOS)

• Under the Advanced TAB, You will Find the Option CPU Configuration-Hyper- Threading technology-Change it to Disable
• Under the Advanced TAB, You will Find the Option Intel (R) Speed step Technology-Change it to Disable

If you wish to turn on the Overclocking again, change the above options back to enable in the BIOS

Once the computer restarted, I could open and run InDesign CC 2018 normally. There is obviously something in the code that prevents the program from running in hyper-threaded environment.

[christopherf89669452]

I just recently changed desktops to a hyperthreaded beasty system because I use SQL Server a lot for financial reporting via pivot tables. Tried to load up my recently updated version of InDesign and ran into this very same problem. Windows 10, Dual 3.3Ghz i9-7900X, 32GB RAM, newest InDesign build 13.0.1 x64. Hard system lockup at "calling late initializers". I turned off Hyper-threading in the BIOS and wonders never cease, InDesign works. Personally Im very pissed off that Adobe / ID would require that I slow my system down to run a page layout program. Fix it.

[tomh90808744]

HI Chris,

I totally agree that the hyperthreading issue is a pain, however, once InDesign is installed you can turn hyperthreading back on.

[christopherf89669452]

I didnt have problems "installing" InDesign. I had problems opening it. Currently Hyperthreading is off, InDesign is installed and I can use it. I will test your theory out by rebooting, turning hyperthreading back on in my Bios, and trying to launch InDesign. I bet it crashes but Ill reply in 15 minutes and let you know.

[christopherf89669452]

Tested and agreed. Once it is installed and you have successfully launched it, you can go back to your BIOS and turn hyper-threading back on. Its a one time initialization problem with the new version. Im glad, but surprised. Thanks

[PruneauBE]

I experienced the same thing.  Upgraded to a powerful machine, especially for Indesign / Photoshop / Illustrator, and ID will not load.  I switched off OC and after two attempts it started and I could actually open a menu. I'm hoping it will still run after I switch OC back on. I can see no issues with the other CC apps.

Hard to fathom how such a bug, reported in January, is still not solved.

For reference sake, here's the setup

i7-7700 @ 3.6

2 x 1/2TB SSD

2 x 2GB HDD

Gigabyte Aorus 1080 Ti

64 GB RAM

[AshrafRezk]

Hello,

I have installed in design 2019. Not only has it frozen, it has affected my whole computer speed even if it's not operating in the foreground. My computer booted in 4 mins!! and I had to uninstall it with a sloth speed.
Maybe there was a malware associated (I highly doubt it)

I don't have a highend laptop, but it's good enough to run many other softwares... Omnisphere/keyscape/joshuabell violin/PS CC 2017...etc they all run up to speed well and great.

intel i7-7500U 2.90 GHz
16 GB RAM

64 bit OS x64-based processor
4 GB RAM
2 TB HDD

[MacCreator]

Hi Folks,

I am currently using all the all the latest CC2018 applications, Illustrator, photoshop and InDesign kept freezing at various stages.

The worst was InDesign because at random intervals, it would freeze/crash the program.

I have spent weeks trying all the various fixes proposed by Adobe and other forum members.

I am running on Windows 10 professional, i7 processor, 32 GB of RAM, 2 GB graphics card and an SSD drive.

Well folks, in a conversation with an IT friend, he mentions that since April 2018, Microsoft has decided to make your computer more secure, by altering the folder permissions in the program folders (both of them) and your user profile.

The files now are not only hidden, but read-only, so your software cannot even write to some of their own folders/logs.

I went through all my file system and manually changed all my Adobe folder to read/write permissions.

I have not had a problem since then and it all seems to be working fine.

Hope this helps.

Keith