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M
myers81002
Participant
September 20, 2017
Question

Adobe InDesign crashes at launch

  • September 20, 2017
  • 3 replies
  • 2236 views

We are having an issue with InDesign crashing at launch, the only way we can open the application is set it to always run as an administrator.  Here is the event log error:

Faulting application name: InDesign.exe, version: 12.1.0.56, time stamp: 0x58c988ec

Faulting module name: PMRuntime.dll, version: 5.0.0.191, time stamp: 0x58c9856e

Exception code: 0xc0000005

Fault offset: 0x0000000000007615

Faulting process id: 0xcdf0

Faulting application start time: 0x01d3322f34ab19d4

Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2017\InDesign.exe

Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2017\PMRuntime.dll

Report Id: 2312a870-577e-4507-9511-abb21fdfb575

Faulting package full name:

Faulting package-relative application ID:

If we open InDesign from the command prompt it works or if you launch it from the troubleshooting wizard it works fine.  It just seems to be opening files in windows explorer that causes it to crash.  Running it as an administrator if they launch a file from a share InDesign opens but the file itself does not, they have to click file then select open then navigate to the location to open the file.

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    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 26, 2017

    Hi melissam,

    Hope the issue is solved by steps suggested above, if not, please share some more details like:

    Operation System (Exact Version of Windows).

    You may Also try to reset preferences manually by following these steps:

    • Open locations
    • C:\Users\sbali\AppData\Roaming\Adobe and
    • C:\Users\sbali\AppData\Local\Adobe
    • And Rename InDesign folders.

    Also, check how application works in safe mode( https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode )

    or new user account (https://support.microsoft.com/en-in/help/4026923/windows-create-a-local-user-or-administrator-account-in-windows-10 )

    Please update the discussion if the issue is resolved or if you have any further query.

    Regards

    Srishti

    T
    trsiskot86733247
    Participant
    October 27, 2017

    we get the same problem any ideas doesn't even work whilst logged in with a corporate admin account unless you RUN AS ADMIN tick box is ticked on the icon on windows 10, indeisgn 2017, any ideas why you need admin rights, because this program is used my lots of people on our estate,

    heres the error in event viewer

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    November 3, 2017

    Hi trsiskot,

    There could be multiple reasons for crash on launch.

    Before we proceed to any conclusion I would request you to please share some details like:

    • Operating System(Exact Version of Windows or MAC)
    • Exact version of InDesign
    • Where the install file is located
    • Are you launching application directly from CCDA or double-clicking any file or directly from start menu
    • Also, please share crash report if there is any. (Use Pastebin Pastebin.com - #1 paste tool since 2002!) or you may use Log Collector Tool

    Looking forward to your response.

    Regards

    Srishti

    K
    Katie Houghton
    Inspiring
    September 20, 2017

    Try restarting InDesign from the Creative Cloud and also try reseting your preferences.

    For InDesign

    1. Exit the application

    2. Press and hold Shift+Ctrl+Alt (Windows) or Shift+Option+Command+Control (macOS)

    as you start InDesign. You are prompted to delete the current settings. The new

    preferences files are created when you start the application.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    September 20, 2017

    Which version of InDesign and OS?

    Have you tried trashing your InDesign preferences?

    M
    myers81002Author
    Participant
    September 20, 2017

    InDesign version: 12.1.0.56

    Windows 10 Version 1607

    I have tried trashing InDeisng preferences, holding Shift+Ctrl+Alt but once I launch InDesign again from windows explorer it crashes.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    September 20, 2017

    In InDesign Preferences under the GPU Performance Tab try unticking GPU Performance. At least it works for some on a Mac, presumably you have a similar thing on Windows, if so, it's worth a try.

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