Adobe Indesign crashing

[juciara23357871wxfp]

After I updated my IOS with Sequoia and Indesign, the new version of Indesign is horrible, I can't work because it crashes ALL THE TIME! Anyone else having this problem?

[sprinklr-integration-user]

Hi @juciara23357871wxfp,

Sorry to hear about the crashes! To help resolve this, could you share more details:

1. Does InDesign crash at launch or while working on a document?
2. Are the crashes intermittent or persistent?
3. In what situations do the crashes occur (e.g., opening files, exporting, etc.)?

Please follow these troubleshooting guides:

• Crash on Launch Troubleshooting
• Crashes on Launch or While Opening Files
• Text Frame Corruption Crashes

Additionally, have you already submitted a crash report? It helps us investigate the issue further. You can learn how to submit one here: Submit Crash Reports.

Let us know how it goes!

Best,
Abhishek Rao

[BobLevine]

Do you have Magnet installed? How much RAM do you have?

[juciara23357871wxfp]

I don't know what ir Magnet. I use a MacBook Pro 16Gb RAM, Intel Core i9.

[Abhishek Rao]

Hello @juciara23357871wxfp,

Magnet is a window management app for macOS that can sometimes conflict with InDesign, causing crashes. If you have it installed, try disabling or uninstalling it temporarily to see if the issue persists.

Please let me know if you have further questions or if you’ve noticed anything else about the crashes.

Best,
Abhishek Rao

[ET74]

Same problem!
Indesign crashes on launch, and adobe help agents  looks like doesnt exist!

[Abhishek Rao]

Hello @ET74,

I’m sorry to hear about the crashing issues with InDesign! To assist you better, could you please share the following details:

1. Your macOS version.
2. The version of InDesign you are using.
3. How exactly does the crash happen? Does it occur at launch or while working on something specific?

If possible, sharing a screen recording of the crash would be very helpful for us to understand the issue better.

Additionally, I recommend checking this guide: Crash on Launch Troubleshooting.

Have you submitted a crash report yet? If not, please follow the steps outlined here: Submit Crash Reports. Crash reports help our team investigate the issue faster.

Looking forward to your response to help you resolve this!

Best,
Abhishek Rao

[ET74]

Thanks for your replay.
The problem i solved with *App freeze/crash on launch.*
But, It is not good for the help center to be without humans who can
understand the problem and how urgent it is for you when one of your work
tools fails.

Saludos,
_

Erick Tapia Acosta

<Personal information removed by MOD>

[Abhishek Rao]

Hi @ET74,

Thank you for getting back to us and for your feedback. I’m glad to hear that you resolved the App freeze/crash on launch issue! I completely understand how critical these tools are for your workflow, and I truly value your input regarding the urgency of such situations.

If you ever encounter similar issues in the future or need assistance, please don't hesitate to reach out. We’re here to help and ensure your experience with InDesign is as smooth as possible.

Thank you once again for your patience and understanding!

Best,
Abhishek Rao