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A
Alexis5FD2
Participant
August 18, 2020
Answered

Missing required system fonts or CMap files

  • August 18, 2020
  • 12 replies
  • 20347 views

I am unable to start indesign because this message pops up "Adobe InDesign is missing required system fonts or CMap files. Please reinstall InDesign". I have uninstalled, restarted and reinstalled the InDesign App to no avail. Any advice on how to fix the problem?

Correct answer william_galindo

If one is going to make a copy of their preferences--reset the prefs, change the prefs as desired, quit ID, THEN make a copy. DON'T make a copy right before resetting the prefs--if that is the problem, they are already corupt. 

 


I think the problem in my case was the cache, cause after I deleted the cache and preferences the problem was solved and I was able to restore my old preferences without a problem.

12 replies

Show previous replies
L
LoranColletPro
Participating Frequently
March 6, 2025

Depuis ce matin, mon InDesign ne veut plus démarrer.

Je l'ai désinstallé et ré-installer plusieurs fois, même en redescendant de version (19.5.2 à 19.0) et rien n'y change.

 

Auriez-vous une solution ?

 

Merci

Détails :

- Mac OS : Ventura 13.7.5

- InDesign CC 2024

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
March 11, 2025

Hi @LoranColletPro,  

 

I appreciate you trying all the suggested troubleshooting steps. Since reinstalling and resetting preferences didn’t help, and the issue persists even after following the Nuclear Option, we've logged a bug for this issue internally, and the product team is actively working on a fix. I’ll update here as soon as I hear back from them. In the meantime, if you haven’t already, try launching InDesign in Safe Mode to see if that makes a difference. Let me know if anything changes!  

 

^

Abhishek

L
LoranColletPro
Participating Frequently
March 11, 2025

Hi

Ce matin, une Maj de mon OS a été faite (Version 13.7.5 (22H520)) et j'ai donc réinstallé une version d'InDesign 19.5.3 (nouvelle aussi) alors que j'étais en 19.5.2 et MIRACLE cela fonctionne de nouveau. J'ai réussi à l'installer et même installer des plug-in qui fonctionnent.
Je croise les doigts en espérant que cela sera stable tout au long des projets à venir.
PS : Pour être sûr, je stabilise mon système et InDesign en ne faisant plus de mises à jour pour le moment.

 

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    August 18, 2020

    Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using. 

    A
    Alexis5FD2Author
    Participant
    August 18, 2020

    I am using Windows 10 Home Intel(R) Core(TM) i5-1035G7 CPU @ 1.20GHz 1.50 GHz 64-bit operating system x64-based processor, do you need more information for the operating system? 

     

    The InDesign is version 15.1.1. 

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    August 18, 2020

    That's an unusual error that I haven't heard of for a long time.

     

    There could be some sort of conflict on your system. One trick I've heard used is using the CC Cleaner Tool before reinstalling again:

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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