Adobe Master Collection CS6 - Update your browser

[OMAD]

I am currently using Adobe Master Collection CS6, which functions perfectly on both Windows 10 and Windows 11.

I have installed Adobe Master Collection CS6 on two laptops:

The first laptop was running Windows 10, and I successfully installed Adobe Master Collection CS6. After several months, I received an update from Microsoft to upgrade to Windows 11. I performed the upgrade, and Adobe Master Collection CS6 continued to work flawlessly.

Yesterday, I installed Adobe Master Collection CS6 on a new Huawei laptop running Windows 11. The installation proceeded smoothly until I launched the first application. I received the following message:

"Update your browser
To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions."

As a result, I am now only able to use Adobe Master Collection CS6 for seven days.

I would appreciate your assistance in resolving this issue.

Thank you in advance.

[Peter Spier]

I would guess that you actually have too NEW a browser and I would try installing an older version, or installing Firefox or Chrome and setting that to the default browser temporarily.

[OMAD]

Do you mean I have to install older vesion of chrome?

Do I have to uinstall all new browsers? 

[leo.r]

You can try this and you can try that, too. Any attempt to solve this issue will be just a shot in the dark. Unfortunately, there are no known solutions to install 12-year old software on today's operating system and hardware. Although you may still get lucky. For any official guidance on this, you can try to contact Adobe support (although there's a chance they won't be able to provide any).

[Peter Spier]

We don't know what browsers you currently have, but I think the odds are that using a different browser and/or an older version may get you past the problem and I suspect once activated the browser will no longer be a problem.

It sometimes helps, as well, if the first program you launceh is Photoshop or Bridge, if I remember correctly.

You also need to understand that Adobe no longer supports CS6 and there are no updates/patches available from them for CS6. My strategy has been to run the installers to set up the registry, then copy the the program folders from a backup of a fully patched previous install on an old system and overwrite the new install. It may be possible to convert from a trial to an actiated version by overwriting a registry key as well, but I have not done that and have no idea which key(s) would be required.

There are a few of us here who still run CS6 on newer Windows systems (I run it on Win 10) and we can offer advice, but only as far as what we have tried ourselves and found to work for us, which may or may not work for you on a newer system.

[aquamarinestudio]

Same problem here. CS6 on Windows 7 operating system. Acrobat crashes every month. I have to uninstall and reinstall it. This time I fear I might be out of luck. Not in my budget to purchase a new computer.

[BobLevine]

This is the InDesign forum. Try the Acrobat forum but don't count on too much help with 12-year-old software.

[thereadingwhisperer]

Yes - I cannot open Fireworks as this message pops up when I try to 'License' it - I was told to download it even though its always been part of my suite (I have all apps)  

'To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions.'

I had presumed this was just a way to block us from using fireworks - they are determined to end it. Its the only app I use from the suite! 

 

 

[Peter Spier]

I suppose that maybe the activation server has been shut down and that's the problem, in which case I would hope that someone at Adobe customer care would be able to activate for you or provide a non-activatring version installer.

[thereadingwhisperer]

The recent advice (3 days ago was that I needed to download Muse and that would mean I can then use fireworks again.

However I tried that and get the same error as with fireworks ie it loads as a free trial - with no option to buy.  It says no product associated with my email - and yet I have creative cloud all apps

Is MUSE no longer supported either? 

[BobLevine]

Muse has been dead for years; so has Fireworks.

As cold as this sounds, it's time to move on. Whether that means Adobe products or others, that's the way it is.

[thereadingwhisperer]

You say dead for years. I have been using it for years and love it. So even if it annoys you I will keep searching for a work around - especially as Adobe keeps sending me them. I am an optimist. I am sure there is a work around. And Ill keep paying for creative cloud all apps just for that one 'dead' app.

So no need to reply to comments. (Unless you can help!)   

[PeachPie]

Gosh, Bob.  Some of us just don't need all that.  As much as I'd love to have it, it would be a wast for my needs.  What I've got works exactly for what I need it to do.  All I need is basically PS and AI.  Why waste money?  You'll figure this out for yourself some day.  

[silkphoenix45]

Hello,

I have the same issue. I have to reinstall Adobe ID CS6 since my laptop crashed. I got the same error message  when I tried to install it, I have the original installation disk. I didn't have that issue when I reinstall ID CS6 in April 2024 but now I did. So what should I do?

Any suggestions/comments are much appreciated.

Thank you.

[silkphoenix45]

Additional information, this is the exact error message:

Update your browser

To use Adobe services, please update your Adobe applications, operating system, and browser to the latest versions.

I am using Windows 10 with updates current and all latest browsers (Chrome, Firefox, Edge). I have signed in using all of these browsers and the error message stayed on.

Thank you.

[DrStarline]

Hi! Hope I'm doing this properly (have never posted on here before)

From what I can garner: this isn't about your web browser at all. It's the application itself (Adobe Installer). The error message appears to be from the current adobe login page, so it's unintentionally a bit misleading in this case?

I spent about an hour poking around to see if I could get around it. Good news! It's possible:

You have to install the software without verifying it (so, the 7 day trial), then update it through one of the programs. (I used Photoshop. Help > Updates.)

It takes a minute, but once everything's updated Adobe Installer gets replaced by Creative Cloud. The sign-in features are fairly functional after that.

tl;dr You don't have to do a thing to your actual browser(s).

But— as others ITT have stated—  support for CS6 is defunct. I can't do anything with my serial number without contacting support. Definitely going to try the program folders method from one of the replies here first, though.

I hope this is still somehow helpful, since it's a way to get around the specific error in OP's screenshot.

[PeachPie]

I'm having the same issue.  I am very old and don't want to subscribe due to funds.  My CS6 works great for what I need it to do, just art. I put in my serial number so does this mean I need to uninstall?  I'm not sure it's even installed yet.  Can you help please?

[DrStarline]

I unfortunately haven't tried it yet, but there's a method from another commenter (Peter Spier) in this thread that I'm hoping will work for me:

• "My strategy has been to run the installers to set up the registry, then copy the the program folders from a backup of a fully patched previous install on an old system and overwrite the new install.

I would just call Adobe support like I had in April 2022 (very nice and patient support agent remote installed CS6 for me after verifying my serial), but I'm 99% sure they're going to tell me they don't support it at all anymore; that's the error I get on the site itself when trying to register my license manually. :^(

If the program folder copy method works, I'll definitely reply here & let you know.

As for checking to see if it's been installed, you can look in "add or remove programs" (assuming you're using a recent enough version of Windows). Each should be listed there individually, even if you install all of CS6 at once.

[Jarek385028526d75]

Hi, I'm not an Adobe expert, but the solution is very simple (although it took me some time to figure it out!). As you said, Adobe support is useless. I don't know if they even know this trick, but when I contacted them, instead of helping, they first tried to convince me that you can't install 32-bit Illustrator and Photoshop on 64-bit Windows 11. It's so ridiculous, I couldn't believe what that guy was saying! Then came the sales pitch: "You're a long-time user, blah blah blah... special price for the cloud version..." Simple Steps to Install Standalone Adobe Apps (Without Creative Cloud) Instructions: Install Your Apps: Use your serial number as usual to install the applications (like Illustrator and Photoshop). Once installed, click "Register (Sign In) Later" and avoid signing in at this point. Update Secondary Apps: Instead of opening the main apps, open and update any secondary Adobe applications you have, such as Adobe Bridge and Extension Manager. Do this a few times. Eventually, the Adobe Creative Cloud app will download and install automatically. Automatic Sign-In and Updates: If you previously registered your serial number with your Adobe account, Creative Cloud will automatically sign you in after installation. You can then update your apps individually (as standalone versions) without connecting them to the cloud. Finally, if you wish, you can uninstall Adobe Creative Cloud as it won't affect your already installed apps.

[thereadingwhisperer]

Most of us - if not all - with this issue never had a serial number - its part of the creative suite / creative cloud all apps. 

[Peter Spier]

I had forgotten that Adobe gave the first users of CC the ability to also install CS6, though I don't know what the licensing terms were. 

[thereadingwhisperer]

Fireworks remained as part of creative suite and then creative cloud allapps - just toggle on Older Apps. I have had it for over a decade as part of the suite of apps. 

[BobLevine]

The first version of CC was CS6. It was it was the only time users had a choice for subscription or purchase.

[thereadingwhisperer]

We could access it from Older Apps - have been doing that without issues for over a decade (2012 I think) - until recently. 

Adobe have now said - last week - to download Muse (from older apps) as a work around to sort the fireworks issue but it downloads a trial version and thats where the issue is. Exploring that. 

[Brad @ Roaring Mouse]

"Most of us - if not all - with this issue never had a serial number - its part of the creative suite"

There was a period where, even when you had previous CS installs before CC, Adobe gave you the option to convert your CS6 serial over to the CC Subscription.

In a possibly-related issue, I had read elsewhere that some of the activation code back then (what I read was specifically about Acrobat, but might apply to the other apps), were based on Internet Explorer code routines, and since IE has since been depreceated/disabled/removed from modern systems, this might be what's throwing the Upgrade Your Browser error. Just a theory?