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M
Manuel3108400517s4
Inspiring
May 6, 2024
Question

Adobe Publish with InDesign CC2024 -- Server error --

  • May 6, 2024
  • 1 reply
  • 613 views

Hello,

 

I'm having a problem with online publishing.
I do it regularly without any problem.

 

The publication is uploaded correctly.
Curiously, access via a PC is correct, but there is an internal server error (Adobe server) when accessing via a Smartphone (iOS 14.0.1).
I tested different web browsers (Chrome, Safari, etc).

 

After multiple tests, I've identified that the problem comes from InDesign CC2024 (19.4) on macOS Ventura 13.6.

I also have a second version of InDesign installed, and publishing does not cause any problems. This is InDesign CC2022 (17.4.2) on macOS Ventura 13.6.

 

I haven't tested it on InDesign CC2023, but I think it works.

 

I noticed that the Adobe Publish dialog box has changed on CC2024, there's also password support (which I don't use).
There are certainly many other changes under the hood.
As a result, it didn't work properly.

 

Here's the link to the working version (from InDesign CC2022) :
https://indd.adobe.com/view/93b33945-c246-4b78-b5e1-8cd6f79b0aed

 

Here's the link to the version that doesn't work on Smartphone (from InDesign CC2024😞
https://indd.adobe.com/view/adb165f2-0f90-4dc6-84e6-29adc48562c5

 

 

Thanks for your help

 

Below are the client-side errors found on the Safari console on iPhone.

 

    This topic has been closed for replies.

    1 reply

    M
    Manuel3108400517s4Author
    Inspiring
    May 6, 2024

    For the record, here's a screenshot of my smartphone accessing the online publication

     

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    May 8, 2024

    Hi @Manuel3108400517s4,

     

    Thank you for reaching out and reporting the issue. I am unable to reproduce the issue on my end on any smartphone browser. Would you mind checking on any other smartphone or switching to a different internet connection?

     

    Let us know if the issue persists. We'll be happy to assist you further.

     

    Thanks,

    Harshika

    M
    Manuel3108400517s4Author
    Inspiring
    May 11, 2024

    Hello,


    Thank you for your reply.

     

    I have carried out various tests.

     

    On Smartphone, on iPhone iOS 14.0.1 it doesn't work.
    On Smartphone, on iPhone iOS 17.0 it works correctly.

     

    I also carried out tests with Xcode Simulator (see image below).
    iOS 17.2 works.
    iOS 16.0 works.
    iOS 15.0 does not work.

     

    I consulted the OS usage statistics, for iOS 14 it's negligible.
    But there are still users on iOS 15, and it doesn't work.

     

    For the record, I've also tested it on a Smart TV (Philips), it doesn't work if the release was published from CC2024. But it works from CC2022.

     

    Thanks

     

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