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Inspiring
September 19, 2022
Answered

Adobe software temporary files block iCloud Drive

  • September 19, 2022
  • 3 replies
  • 1478 views

I have had this issue for months, if not years. 

I save almost all my working files in iCloud Drive. This means that, when an Adobe software such as InDesign creates a file, it also creates the backup file in the same folder. 

Almost every day, at the end of the day, I see something like this in my Finder:

Until I restart the Mac or, sometimes, log out-in of macOS, the issue doesn't go away. It is as if some tiniest files got stuck or got lost somewhere in the process. I spent hours and hours with Apple Support and no one has ever been able to fully help me.

Today I finally manage to pinpoint the source of the issue: Adobe temporary files. How can I be so sure? Easy: today I used Adobe software only, nothing else, for the whole day. Illustrator, Animate, InDesign, Acrobat. 

Since moving all my working files outside would be unpractical now, is there a way to tell Adobe softwares to save the temporary backup files somewhere else? 

Thank you

This topic has been closed for replies.
Correct answer rob day

Dear @rob day

I have just tried to save an InDesign document in a folder in Creative Cloud in the Finder.

A notification came saying that it was unable to sync. 

In Finder I see the file with the Red Triangle next to it.

No mention of what the error is.

What should I do?


Maybe an illegal character in the file or folder naming?

 

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

3 replies

rob day
Community Expert
Community Expert
September 20, 2022

Hi @Inélsòre , You can also save your InDesign files and assets in the User>Creative Cloud Files folder, and everything will automatically backup to your Adobe account’s cloud storage—from your Creative Cloud app choose File>Go to Creative Cloud Web to see the synced files.

Inspiring
September 21, 2022

I've never tried Adobe Cloud too much, even if I have the 100GB included in the subscription, for anything outside of Photoshop docs. The fact that I cannot see them in the Finder makes me feel uneasy. 

Thank you for the suggestion, though.

rob day
Community Expert
rob dayCommunity ExpertCorrect answer
Community Expert
September 24, 2022

Dear @rob day

I have just tried to save an InDesign document in a folder in Creative Cloud in the Finder.

A notification came saying that it was unable to sync. 

In Finder I see the file with the Red Triangle next to it.

No mention of what the error is.

What should I do?


Maybe an illegal character in the file or folder naming?

 

https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

Community Expert
September 20, 2022

Hi @Inélsòre,

Since this is something that you are suggesting across a suite of applications I am not sure how much hopeful can one be for Adobe to work on this aspect. However, for feature requests you can start from the following link

https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

-Manan

-Manan
leo.r
Community Expert
Community Expert
September 20, 2022

I don't have a solution for you, but I can tell you that iCloud can be a buggy mess unless you're using it for some most basic tasks.

 

I can only recommend to try more robust cloud solutions such as DropBox or Google Drive (I personally don't have experience using them for InDesign production but I know that quite a few users employ them successfully).

Inspiring
September 20, 2022

Dropbox is a resource hogger and I have never managed to be at peace with Google Drive but yes, you are right, there are other services. In the end, for new works, I will place them in a local folder and move the project to iCloud once its over. 

Dave Creamer of IDEAS
Community Expert
Community Expert
September 20, 2022

I always thought iCloud storage was overpriced. If you subscribe to MS Office home subscription, you get to share your subscription with 4-5 other members and each person gets 1 TB of storage on OneDrive. 

 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)