• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

All in design files damaged

New Here ,
Dec 19, 2022 Dec 19, 2022

Copy link to clipboard

Copied

I updated my imac yesterday to Mac OS Ventura. After this, all my indesign files are damaged. I can open them and resave them on another computer, but even the resaved version is coming up as damaged on my computer. I've tried opening it with indesign 3022 and 2023


Any help would be appreciated as this has been months of work lost and I need to get these files working asap. Thank you 

TOPICS
Bug , Performance

Views

147

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 19, 2022 Dec 19, 2022

Copy link to clipboard

Copied

You should always check the requirements before updating

 

https://helpx.adobe.com/ie/indesign/system-requirements.html

 

EugeneTyson_0-1671522626660.png

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

I just checked if Indesign should work with Mac OS Ventura and this is what I saw. Is this what you mean?

 

I have Indesign 18 and it still opens as a damaged file

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Have you tried turning off GPU performance in the prefernces?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Yes, unfortunately this didn't make a difference. 

 

Thanks,

Sara

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Why do you think your INDD files are damaged?

Your screenshot suggests that you have a hardware related problem with MacOS Ventura/GPU.

So I think Peters post shows the right direction.

Regards

Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Because when I try to resave it, the attached screenshot appears. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Are you working locally? Network? Dropbox/OneDrive/iCloud? If it's one of the cloud services then please be sure to turn off any smart sync features.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Does this also happen when you create a new document and try to save this new file?

Are your "damaged" files stored locally or on a network share?

If on a network share then try to copy the files to your Mac and open them locally.

Does the problem persist?

Regards

Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

Thank you both for your reply.

The files are on my hard drive. I tried to copy it over to my mac and open it but unfortunately still opening like the original screenshot. 

I did open quite an old file from last year and that seems to open fine (also on my hard drive). The main files I'm currently concerned about are about 18 files that I've been working on the last few months that all seem to open like my original screenshot.

 

Thank you,

Sara

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

At the moment I have no idea what is happening to your newer files.

But you wrote "The files are on my hard drive".

What exactly is this "hard drive"? An external storage drive? Connected to your iMac? Via USB or what else?

Regards

Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

It is an external hard drive.

I also forgot to answer your other question. When I create and save a new file it looks like it works fine.

I think I may just have to start all over and create the files again.

 

Thank you for your help,

Sara 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

I suggest to make a health check of the external hard drive.

As it could be that this hard drive is partially defective.

And make a backup of all data on this hard drive on another hard drive, just to be sure.

Regards

Stephan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 20, 2022 Dec 20, 2022

Copy link to clipboard

Copied

LATEST

Yes I was thinking it could be something to do with the hard drive. Thank you for all your suggestions, it's appreciated!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines