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christophem45831419
Participating Frequently
December 7, 2023
Question

All tools panels are blurry on my secundary screen

  • December 7, 2023
  • 3 replies
  • 854 views

Hi,

I'm using the latest versions of Indesign, Photoshop and Illustrator (PC Windows 11 with Geforce RTX 4070Ti).

While Photoshop and Illustrator's tool panels appear correctly on my secondary screen, Indesign's are blurry. UI scaling adjustments do not resolve the issue. No problem on the main screen. Do you have any idea what is going on please? (joined picture: Ps panel on the left / Id panel on the right)

 

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    3 replies

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    December 13, 2023

    And have you experimented with various stages of resetting?

    https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshooting/td-p/11990234

    Mike Witherell
    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    December 9, 2023

    Is your secondary monitor set to native resolution?

    Is Windows adding any multipliers to change apparent resolution?

    Mike Witherell
    C
    christophem45831419Author
    Participating Frequently
    December 11, 2023

    Hi Mike,

    Yes, I'm using native resolution on both screen. The scale option is set to 100% (Windows display settings). 
    I tested all possible combinations between the Windows display settings and the Indesign interface options, without success.

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    December 8, 2023

    Hi @christophem45831419,

     

    Sorry to hear about the trouble. Can you confirm the version of InDesign with which you're experiencing this issue? Have you experienced the issue in any other version of InDesign? Has there been any recent changes in the system configuration? These pieces of information will help us reproduce the issue on our end. We'll try our best to assist you with this.

     

    Thanks

    Rishabh

    C
    christophem45831419Author
    Participating Frequently
    December 11, 2023

    Hi Rishabh,
    To be as precise as possible, my workstation previously consisted of a PC running Windows 10 and Indesign 18.5, with 2 identical screens (1680x1050) powered by a Quadro FX580 GPU. The workstation was recently replaced by a brand new PC running Windows 11 and Indesign 19.0.1 + a 4K screen + one of the previous screens mentioned above.
    Of course, resolutions are differents, but that does not explain this display problem (the new GPU can handle this situation with Photoshop or Illustrator without any problem).

    I just tried downgrading Indesign to 18.5 to check the display of the panels but they are blurry too. This is not a major trouble but it's a bit anoying anyway.

     

    Thanks

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