I don't think that this experience is typical, for what it's worth. Imagine if this was the normal experience; we'd never hear the end of it! I don't think that people are usually required to log in to their, uh, national Creative Cloud servers? But this happened to me back in the comparatively early days of Creative Cloud; my recollection is that one had to log into CC at least monthly, in order to keep one's CC apps authorized. And I have, over the years, had frequent CC login federation issues, the kind where I'd have to log out of CC & clear caches in order to log into CC-related services like Adobe Fonts successfully.
I'm pretty sure that there is most likely some kind of solution like that for Séréna; some kind of routine where they could log out, delete cookies, clear caches, and then be able to log in successfully. That's the actual solution, I'd imagine, and that's probably what the good advice would be if Séréna had posted in e.g. the Download and Install forum. But after some years of e.g. being unable to activate fonts or apps without doing a cache-clearing ritual, while a hard deadline is staring me in the face, I've found it's just faster to route around the problem. Hence my suggestion of "Adobe needs your computer to be in France? Well, let's just fool your computer into beliving it's in France."
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