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Answered

app screen turns to white while making selection on empty space

Forum|Forum|2 years ago
September 30, 2023
7 replies
3662 views

- My app screen turns to white while making selection on empty space.

- When moving object it flashing white once.

- GPU performance greyed out.

Correct answer rottenskin

The bug has been fixed with 14.3 installed. I checked with the ruler on the screen without GPU acceleration or HiDPI resolution.

Steve Werner

Community Expert

Today, Monday, January 22 at 10 am Pacific, Apple released the update to macOS Sonoma 14.3.

According to beta testers, this release should solve the display problems in earlier Sonoma versions. The problems did not occur for everyone. I ran Sonoma 14.2 with no problems so I can't verify that this solves the display problems.

If you are running Sonoma, download the update and see whether your problems have been fixed.

R

rottenskinCorrect answer

Participant

The bug has been fixed with 14.3 installed. I checked with the ruler on the screen without GPU acceleration or HiDPI resolution.

Steve Werner

Community Expert

The problem should be finally fixed next week with an update to macOS Sonoma 14.3. Apple appears to have finally fixed to bug according to people who are working with the prerelease version.

BobLevine

Community Expert

Can anyone sign up for the betas? Just curious if it's a program similar to the Windows Insider program that Microsoft has.

Steve Werner

Community Expert

I believe it's not difficult to get a Developer account for Apple releases. According to the link below "Note that an Apple ID associated with an Apple Developer account is required to get the beta."

https://www.macrumors.com/2024/01/17/macos-sonoma-14-3-release-candidate/

R

rottenskin

Participant

...maybe we should use the Adobe apps on Windows 10 or 11 if this bug keeps troubling our work routine.

BobLevine

Community Expert

Use whatever works for you. I prefer Windows but these things are nothing but tools.

The days of the holy wars of Win vs Mac are long over.

Bracky MK2AV

Participant

Even after all these years I still miss Quark Express . . . we pay Adobe so much money and they continually let us down . . . KEEP UP! . . . we have too.

W

Whurpurgis

Participant

Try hiding your rulers and seeing if that helps.

O

optimistic_idealist0150

Participant

I just tried your recomendation of hiding my rules (I actually turned them off) and I think... I think it worked. What an odd glitch. Thank you for that tip! I hope it fixes it for all my other files.

L

lizal71378609

Participant

I also am experiencing this error, super annoying. One workaround I found for scrolling is if you select outside of the InDesign window (click on your desktop for example) then hover your cursor back into the InDesign document, you can scroll without the white screen appearing.

Randy Hagan

Community Expert

Have you recently updated your system to MacOS 14? If you have, you may want to read the info at this link.

Lots of users are finding rude surprises like yours when running InDesign on Sonoma, which isn't fully supported yet.

Randy

2

2uiAuthor

Participant

thanks.

Randy Hagan

Community Expert

Glad I could help. If you're having problems in the future, don't hesitate to come back here and sound the alarm. There are lots of sharp folks around here who can lend a hand.

Randy

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