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ambera17577838
ambera17577838
Participant
January 23, 2017
Question

Background tasks crashes

  • January 23, 2017
  • 3 replies
  • 2534 views

I work with InDesign a lot and never have any problems. Accept for now.

I was exporting a document to PDF when I realised it wasn't ready yet, so I cancelled it. From that moment on it doesn't stop cancelling. When I watch all background tasks it keeps saying that it's still cancelling. It's been a few days now and still going on. I can't close InDesign or turn off my computer at all. I've already tried to look for an answer everywhere but I can't find it so far.

Does anyone have any idea how I can stop this?

This topic has been closed for replies.

3 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 29, 2017

1) Try resetting your InDesign Preferences: Close and relaunch InDesign, and IMMEDIATELY hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and respond in the affirmative to the dialog asking if you really want to replace the preferences. you must be extremely fast on the keyboard (if you don’t see the confirmation prompt, you were too slow)

You may have to do it a couple of times before you get the hang of it!

2) If it's still crashing try this: uninstall InDesign, using the drop-down in the Creative Cloud app (the cog icon), then run Adobe Cleaner before reinstalling InDesign.

3) Untick in inDesign Preferences undertake GPU Tab, tGPU Performance.

davielb1993
davielb1993
Participant
May 26, 2017

That has happened to me the day before my final was due. It is still saying it's canceling and will not let me quit. Did you find a solution to this?

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
May 29, 2017

Hi davielb1993,

If I get your query InDesign background task is running continuously for days which is not allowing InDesign to shut down?

In order to assist further on this I would need some details like

Operating system (Exact version of MAC or Windows).

Version of InDesign

Regards

Srishti

lukus80
lukus80
Participant
September 8, 2017

Hi, is there a solution to this? Seems like a few people are having the exact same problem as me. I can't quit InDesign because the pdf export background task wouldn't complete and now it won't cancel. I'm running OsX El Capitan version 10.11.6 and InDesign CC 2015. What can I do to force it to stop?

thanks,

Luke

dave c courtemanche
dave c courtemanche
Inspiring
January 23, 2017

Have you tried to force quite Indesign? I had issues with this a few versions ago. Ended up turning off background export for difficult files. Haven't had in a long while. What version are you using?

ambera17577838
ambera17577838Author
Participant
January 24, 2017

Thanks for responding! Unfortunately I already tried that a few times. It just keeps saying that I can't quit InDesign. I'm using the latest version (CC 2017).

riinaraabis
riinaraabis
Participant
April 25, 2017

I am having the same problem, did you find a solution to this?

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