Black BOX

Community Beginner ,
Jun 20, 2019 Jun 20, 2019

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Please help me. This black box keeps appearing everytime I drop a photo on the document. Once it pops up it doesn't go away. it stays fixed.

How can I turn it off or fix it?

Captura de pantalla 2019-06-19 a las 23.14.51.png

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correct answers 1 Correct answer

Adobe Community Professional , Jun 20, 2019 Jun 20, 2019
What version of InDesign are you using (exact version - choose About InDesign to see)?Have you tried pressing  the Esc (Escape) key on your keyboard.If that doesn't work try restoring your InDesign preferences:Set preferences in Adobe InDesign

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Adobe Community Professional ,
Jun 20, 2019 Jun 20, 2019

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What version of InDesign are you using (exact version - choose About InDesign to see)?

Have you tried pressing  the Esc (Escape) key on your keyboard.

If that doesn't work try restoring your InDesign preferences:

Set preferences in Adobe InDesign

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Community Beginner ,
Jun 20, 2019 Jun 20, 2019

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Thank you Steve, but I have tried pressing scape and restoring preferences.

No use.

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Adobe Community Professional ,
Jun 20, 2019 Jun 20, 2019

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Hi Jorge:

There are various levels of rebuilding preferences and cache files. Which one or ones did you try?

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

~Barb

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Community Beginner ,
Jun 20, 2019 Jun 20, 2019

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Hi Steve,

I did a second try on the restoring preferences and It seemed to work. Thank you very much for your help.

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