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Bacchinif06
Known Participant
January 29, 2020
Question

Brand New DELL XPS 15 7590 - Adobe Suite Extremely Slow

  • January 29, 2020
  • 3 replies
  • 3269 views

Hi everyone, I recently bought a DELL XPS 15 mainly to work on projects and 3D modeling. One of the major programs I'll be using are Photoshop, Illustrator and InDesign, but it seems like I'm having some issues with the suite.

Fans are always very high (especially when I'm plugged) and graphic acceleration doesn't seem to be working properly: InDesign is very slow even moving simple text in the frame, compared to my old iMac (2010) that is still rocking quite well.

What could it be?

 

The computer has an NVidia GeForce 1650, like every other XPS 15 out there.

This topic has been closed for replies.

3 replies

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Bacchinif06Author
Known Participant
January 30, 2020

Up?

Evgeny_Rodygin
Evgeny_Rodygin
Participating Frequently
April 7, 2020

Hi Bacchinif,

I guess my reply is too late for you, but maybe helpful to others. I had a similar problem with my "brand new DELL XPS 15" which was working much worse than my 7 years old Sony Vaio. I think that the problem is not in Adobe Software but in your computer. The XPS 15 model is known for its countless amount of hardware problems and buggy preinstalled software. I went through an endless series of calls and emails with their customer service, replaced all the parts and even a whole unit, before to get a normally functioning machine, which I can use in my professional work without problems. And even a proper working machine requires some tune and in my case undervolting (I own i9 version). "Fans are always very high" is not normal. My current machine is cool and quiet even in a high performance mode when I use it for animation or rendering. Good luck!

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    Bacchinif06Author
    Known Participant
    April 7, 2020

    Thanks mate, I really appreciated your response and I also think that you're totally right. Unfortunately the whole Windows it's a mess, including errors popping out everyday and systematically hardware failures.

    I managed to partially solve my issues by repasting both CPU and GPU and also undervolting my i7-9750H. Despite that, the PC is still very hot and with fans on high 70% of the time.

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    January 29, 2020

    Hi there,

     

    Sorry to hear about your experience. I have checked your earlier post on Photoshop community as well (https://community.adobe.com/t5/photoshop/brand-new-dell-xps-15-7590-adobe-suite-extremely-slow-windows-10/td-p/10889426?page=1). I'd recommend contacting Adobe live support using http://helpx.adobe.com/support.html 

    Look for the chat icon at the bottom right corner on the page.
    You may also contact by phone. Find contact details on https://helpx.adobe.com/contact/phone.html

    Regards,

    Ashutosh

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      Bacchinif06Author
      Known Participant
      January 29, 2020

      Dear Ashutosh, how can I get in touch with them? 

       

      What advice can you give me concerning my issues?

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      January 29, 2020
      What are the full system specs? Processor? RAM?

      As a side note, if you're using the interactive Bing wall paper, turn it off and switch to a static wallpaper.
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        Bacchinif06Author
        Known Participant
        January 29, 2020

        Dear Bob, thanks for your super quick reply. I was trying to quote you, but apparently it isn't possibile here.

        What's the point of listing my specs for a 2019 high-end laptop? I mean, Photoshop and InDesign are working smoothly also on my 10-years old iMac with no issues. I can't see why better hardware could be a problem.

         

        Anyway:

        Intel i7-9750H

        16GB RAM

        NVidia GeForce 1650

         

        Yes, I'm using a dynamic wallpaer (it changes every hour), but what's the problem with that?

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        January 29, 2020

        Well... they're about 30 4K wallpapers in a single folder.
        It's kind of crazy talking about that and not that a 2.000€ machine is only having issues since I booted it up.

         

        In my opinion software optimization beats hardware all the times... 

        P.S. I've been a Mac user for 15 years, but I had to switch to Windows.


        I'm talking about the actual wallpaper that you see on your desktop.

        It's under settings > personalization.
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