can not open indesign document

Community Beginner ,
Jun 18, 2022 Jun 18, 2022

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hi 

i just bought a new macbook pro ( resell) 

i install indesign cc2022 and it don't work 

indesign open but it can't read my old files 

help please

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correct answers 1 Correct answer

Community Beginner , Jun 20, 2022 Jun 20, 2022
thank you very much for your responseI finally solved the problem by resetting the presetsthank you

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LEGEND ,
Jun 19, 2022 Jun 19, 2022

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Messages? Screen shot please. 

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Community Beginner ,
Jun 19, 2022 Jun 19, 2022

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no message 

here is a quick video

thank you

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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Where are these files stored? Dropbox? OneDrive? iCloud? Local network?

 

There are absolutely messages there but the video is of very low quality. Use something to record it directly and tell us what those messages say even if it's in your native language so someone can translate them.

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Community Beginner ,
Jun 20, 2022 Jun 20, 2022

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thank you very much for your response

I finally solved the problem by resetting the presets

thank you

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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Which version of the operating system?

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the InDesign preferences?

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Community Beginner ,
Jun 19, 2022 Jun 19, 2022

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hi 

am using the last version directly download from creativ cloud app 

am using a m1 pro 16inch macbookpro with 16gb of ram and 512 gb hard drive

thank you

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LEGEND ,
Jun 19, 2022 Jun 19, 2022

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It's important to answer all parts of questions.

-Please tell us the actual version number. Never just "latest" because sometimes the problem is that the latest version is not offered by Creative Cloud.

- Also what version of operating system? Read this from "About This Mac" on Apple menu.

-Also, have you tried resettiong the InDesign preferences.

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Adobe Community Professional ,
Jun 19, 2022 Jun 19, 2022

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D'après ce que je vois sur ta vidéo (tu devrais utiliser QuickTime pour faire des vidéos plutôt que de filmer ton écran), tu as des messages indiquant que des images et des polices sont manquantes, ce qui signifie que les fichiers ont pu être lus. Tu n'as pas un écran secondaire qui n'est pas allumé ?

Je n'arrive pas à voir si tu peux créer de nouveaux fichiers ?

Essaie de réinitialiser les préférences. Il faut relancer l'application tout en appuyant simultanément sur Maj, Ctrl, Alt et Cmd jusqu'à l'apparition du message demandant confirmation (et cliquer sur Oui).
Capture d’écran 2022-06-09 à 18.13.16.jpg

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Community Beginner ,
Jun 20, 2022 Jun 20, 2022

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merci beaucoup pour votre reactivite

j'ai finalemet resolu le probleme en reinitialisant les presets 

merci a vous 

 

 

thank you very much for your response I finally solved the problem by resetting the presets

thank you

 

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