Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can not open InDesign files. Unsupported, missing plug-ins, file may be open in another application

New Here ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

I am having major issues with files that have been saved to One Drive. I have attempted to open via One Drive folders and downloaded them to my desktop and I am still getting the pop-up. I have also noticed files within the packaged folders have been duplicated with the name of my device after them.

 

I have tried opening the files in both InDesign 2020 & 2021. Bridge also. 

 

Local files and files saved on Google Drive and even other sharepoint locations are fine. Just this specific One Drive folder is causing issues. 

 

Any help would be appriciated. 

TOPICS
How to

Views

31

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

Copy link to clipboard

Copied

LATEST

Make sure you OneDrive settings don't have this checkbox on:

image.png

Also, you might want to disconnect the Microsoft account; delete all the files on the hard drive; reconnect the account; and let everything download again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines