can't download indesign

Forum|Forum|4 years ago
February 4, 2022
2 replies
3659 views

my indesign wouldnt open so i went to update it but it errored saying the download was corrupt, so i uninstalled indesign and now i cant install it again, anyone know why?

Activation billing and install

This topic has been closed for replies.

Randy Hagan

Community Expert

It's a rude cure, but when you're having problems re-installing Creative Cloud applications the best solution is to first blow everything away. It's no exaggeration to say this may well be that rare instance where you have to toss out the baby with the bathwater.

Adobe provides a heavy-duty system scrubbing tool called CC Cleaner Tool to completely obliterate any remaining remnants of Creative Cloud applications/tools that may be causing you problems. Please check out this link that describes what needs to be done to fully, entirely, uninstall Adobe Creative Cloud. Follow the steps faithfully, then re-install Creative Cloud and your Creative Cloud applications.

You're likely at the point where you have to nuke it before you can continue. It's the only way to be sure.

Sorry I don't have any better news for you. Hope this helps.

Randy

BobLevine

Community Expert

What version are you trying to install? What operating system are you using? What are your system specs for RAM and processor?

G

gareth23001984pe25Author

Participant

i was trying to update to the most recent version of indesign 17.1 i believe (its just not giving me the download option through the web page and in the app it gets about 6% into the download and errors

MacOS Monterey v12.1

3.4 GHz Quad-Core Intel Core i5

and 24gb Ram

Anshul_Saini

Community Manager

Hi there,

We are sorry for the trouble. I would like to know if the steps suggested by @Randy Hagan helped you or not. If not, I would suggest you check the following things:

Ensure you have enough storage on your device
See if temporarily disabling your antivirus software helps or not. (if any installed)
Try to use a different Internet connection and see if you are still getting this error or not
Creative Cloud & other adobe services in macOS firewall is allowed https://support.apple.com/HT201642
Ensure you are not using any VPN or proxy server.

Also, please share the screenshot of the error.

Regards,

Anshul Saini

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