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it55113440
it55113440
Participant
February 21, 2023
Question

can't export the pdf from Indesign 18.1

  • February 21, 2023
  • 7 replies
  • 4063 views

Trying to export the ad. It consist from 3 separate InDesign files that already have been exported in different combination.

Today I've got an update and indesign keeps on crashing on this one. Any suggestions?

 

{Renamed By MOD}

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7 replies

Rene Andritsch
Community Expert
Rene AndritschCommunity Expert
Community Expert
February 23, 2023

Does the placed file contain any PostScript Type 1 fonts?

    Jumpenjax
    Community Expert
    JumpenjaxCommunity Expert
    Community Expert
    February 22, 2023

    Have you tried to package the file. It will tell you of any potential problems and save a pdf. You can change the quality of pdf in there too.

    Lee- Graphic Designer, Print Specialist, Photographer
    Graphic Fruits
    Graphic Fruits
    Participating Frequently
    February 23, 2023

    Hi Jumpenjax,

    One can check if the file is alright for publishing by using preflight, without having to make a package. 🙂
    The export problems have nothing to do with the quality of the pdf. Smallest size gave an error too.

    Marike - graphic designer, desk top publisher, web designer, dog owner, horse owner, fun person 😉

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    February 22, 2023

    Hi @it55113440 @Graphic Fruits @Rene Andritsch @mk-will ,

     

    I was unable to reproduce the issue on 18.2 and macOS. So would you mind sharing a small video of the complete workflow and the error for testing?

     

    We'll try our best to assist you with this.

     

    Regards

    Rishabh

    it55113440
    it55113440Author
    Participant
    February 24, 2023

    i'll send you a DM with the video

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    February 24, 2023

    Sure thank you for sharing the video. I have shared this with the Engineering team and will update you as soon as I hear from the team.

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      February 22, 2023

      Did anyone try out my method I posted about originally?

      Graphic Fruits
      Graphic Fruits
      Participating Frequently
      February 22, 2023

      Since the last update (18.2) I suddenly can't export to pdf with one object being linked to another InDesign file.

      In a magazine i've always had the cover linked to another InDesign file where i edited the cover seperately from the magazine. Suddenly I could not export to pdf, getting a error message. Then I made a pdf from the cover and placed the pdfs in the magazine. Then i could export to pdf.
      I checked with preflight, there were no font issues or colour issues in the cover. The problem really occured directly after the update.

      Rene Andritsch
      Community Expert
      Rene AndritschCommunity Expert
      Community Expert
      February 22, 2023

      When did you update to 18.2? I just ask as it is a phased roll-out and I’m not seeing the update yet on my end.

      Graphic Fruits
      Graphic Fruits
      Participating Frequently
      February 22, 2023

      Yesterday, or the day before.

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      February 21, 2023

      Hi @it55113440 ,

       

      Sorry to hear about the trouble you are experiencing while exporting pdf from InDesign. Would you mind sharing a few more details like:

       

      1. The version of the Operating System.
      2. Are you getting an error while exporting the pdf from InDesign, or is the pdf getting exported, however you're unable to open that pdf in InDesign?
      3. Is this happening with a specific file or multiple files?
      4. Will it be possible for you to share the file with us? You can add the file to a shared location and share the link through DM by clicking on my name.
      5. Where is the file saved locally on your computer or any network location?

       

      We're here to help - Just need more information.

       

      Thanks

      Rishabh

      it55113440
      it55113440Author
      Participant
      February 21, 2023

      1 - Monterey 12.6.1 (21G217)

      2 - As soon as I start exporting I get an error, there's a pdf created with 0kb.

      3 - It occures with all files with placed .indd

      4 - I'll send you the link to the package in DM

      5 - I tried both on netwerk as on my hard drive - both a crashing.

       

      thank a lot 

      Christina

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      February 21, 2023

      If a document is not behaving well then try 

      File>Export 

      Choose IDML

      Open the IDML in InDesign
      Save the file as a new InDesign file with a new name
      See if the issue persists.

       

      As you have 3 linked InDeisgn files you may have to perform the same steps and update the 3 links in your document.

       

      -----------------------------------------

      Try resetting your preferences:

      Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
      macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
      A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
      Further info and instructions here if needed:
      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

       

       

      ----------------------

       

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

       

       

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