Can't get InDesign to open after having upgraded to OS Sonoma

Forum|Forum|1 year ago
June 10, 2024
3 replies
857 views

I've got an IMac Retina 5k 27" 2019 model. After experiencing some issues with InDesign, thought I'd done my homework by ensuring that all my software was up-to-date – I updated the OS to Sonoma and that's made things much worse. On the occasions when I can open InDesign, even the simplest tasks are taking hours and near-impossible – it's just so unstable. So, really unsure what to do? Any advice would be much appreciated.

Bug

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Correct answer Eugene Tyson

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

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Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Steve Werner

Community Expert

The current version of Sonoma is 14.5. Make sure you're updated.

Also, after doing a major InDesign update, you often need to restore your InDesign preferences and caches. Here's how:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

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caroline6505Author

Participating Frequently

Thanks really helpful. Went through it but now have yellow screen.

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Eugene Tyson

Correct answer

Community Expert

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

-----------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

BobLevine

Community Expert

What version of InDesign? What full version of Sonoma? How much RAM?

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caroline6505Author

Participating Frequently

I'm running latest OS and InDesign. Initially, hadnt considered the RAM. I've increased to 32. InDesign is fully functioning, but i now have the yellow screen of death. Ive reset the PRAM, but same. Any ideas?

leo.r

Community Expert

I'm running latest OS and InDesign. Initially, hadnt considered the RAM. I've increased to 32. InDesign is fully functioning, but i now have the yellow screen of death.

By @caroline6505

In addition to other suggestions, try to create a new user account in System Settings > Users & Groups and work from there. Will it make a difference?

Also, what is "the yellow screen of death"? I don't think I've ever encountered one.