can't get InDesign to open files then it crashes. Worked fine a week ago

[christinet46550145]

InDesignCC2018 acts like it's opening a file but nothing appears. When I quit ID it asks me to save the file I can't see. I've done a restart while holding down shift/control/option/command and I've used the uninstall repair. It worked for a few minutes then crashed.

[Discussion moved from Adobe Creative Cloud to InDesign - Moderator]

[Derek Cross]

Which OS?

Does InDesign crash on all documents or just this one?

Is "uninstall repair" Adobe Cleaner?

[Abambo]

It may well be that Indesign tries to recover a buggy file...

[SanyamTalwar]

We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File -> Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Sanyam Talwar