Can't open Indesign and Illustrator apps on Mac M1 Pro - 2021

[MeowLee]

Hi Community,

I can't open Indesign and Illustrator since this morning. They both worked fine yesterday.

I myself did some trouble shooting and can't seem to work. I have ran the other adobe apps and the following works well: Photoshop Beta/ Audiditon Pro / Premier Pro / Bridge 2024 / Acrobat

I attached the error code in the following post. 

Troubleshooting process:

1. I deinstalled Indesign and reinstalled Beta / 19.5 / 18.0 each twice.

2. I ran Disk Utility and processed the first aid

3. I restart my computer in safe mode

Indesign Error Report: 

Date/Time: 2024-08-09 13:47:52.271 -0700
End time: 2024-08-09 13:49:30.519 -0700
OS Version: macOS 14.5 (Build 23F79)
Architecture: arm64e
Report Version: 49
Incident Identifier: EFADBAF8-BA7B-45FB-A813-773E151B759E

Data Source: Stackshots
Shared Cache: 3406AD1B-2469-30EB-9863-5DCE861E6DEA slid base address 0x180f44000, slide 0xf44000 (System Primary)
Shared Cache: 03FF7F1F-0B2B-3DA3-9879-86BA9BC31444 slid base address 0x197590000, slide 0x17590000 (DriverKit)
Shared Cache: 6F51A82C-C96C-3BC8-82CA-9C109185BD3C slid base address 0x7ff817104000, slide 0x17104000 (Rosetta)

Command: Adobe InDesign 2023
Path: /Applications/Adobe InDesign 2023/Adobe InDesign 2023.app/Contents/MacOS/Adobe InDesign 2023
Identifier: com.adobe.InDesign
Version: 18.0.0.312 (18000)
Team ID: JQ525L2MZD
Is First Party: No
Beta Identifier: 5977BFA9-191C-59FC-9476-8229E0268039
Architecture: arm64
Parent: launchd [1]
PID: 3269
Time Since Fork: 97s

Event: hang
Duration: 98.25s
Duration Sampled: 2.10s (process was unresponsive for 96 seconds before sampling)
Steps: 21 (100ms sampling interval)

Hardware model: MacBookPro18,3
Active cpus: 8
HW page size: 16384
VM page size: 16384
Boot args: -x

Time Since Boot: 5812s
Time Awake Since Boot: 5812s
Time Since Wake: n/a (machine hasn't slept)

Fan speed: 0 rpm
Total CPU Time: 3.743s (10.2G cycles, 18.9G instructions, 0.54c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 80.95 GB/926.35 GB, low space threshold 3072 MB
Vnodes Available: 40.71% (100948/247963)

Launchd throttled processes:
system/com.apple.endpointsecurity.endpointsecurityd throttled a: throttled samples 1-21

Preferred User Language: en-US, ja-US
Country Code: US
Keyboards: ABC
OS Cryptex File Extents: 26

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Illustrator Error Report:

Date/Time: 2024-08-09 13:58:13.473 -0700
End time: 2024-08-09 13:59:09.696 -0700
OS Version: macOS 14.5 (Build 23F79)
Architecture: arm64e
Report Version: 49
Incident Identifier: 76143A45-6E85-46E1-8B13-A7184DC7715C

Data Source: Stackshots
Shared Cache: 3406AD1B-2469-30EB-9863-5DCE861E6DEA slid base address 0x180f44000, slide 0xf44000 (System Primary)
Shared Cache: 03FF7F1F-0B2B-3DA3-9879-86BA9BC31444 slid base address 0x197590000, slide 0x17590000 (DriverKit)
Shared Cache: 6F51A82C-C96C-3BC8-82CA-9C109185BD3C slid base address 0x7ff817104000, slide 0x17104000 (Rosetta)

Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator 2023/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 27.9.5 (27.9.5)
Team ID: JQ525L2MZD
Is First Party: No
Beta Identifier: 5977BFA9-191C-59FC-9476-8229E0268039
Architecture: arm64
Parent: launchd [1]
PID: 3862
Time Since Fork: 63s

Event: hang
Duration: 56.22s
Duration Sampled: 1.10s (process was unresponsive for 55 seconds before sampling)
Steps: 11 (100ms sampling interval)

Hardware model: MacBookPro18,3
Active cpus: 8
HW page size: 16384
VM page size: 16384
Boot args: -x

Time Since Boot: 6433s
Time Awake Since Boot: 6433s
Time Since Wake: n/a (machine hasn't slept)

Fan speed: 0 rpm
Total CPU Time: 2.099s (5.7G cycles, 11.4G instructions, 0.50c/i)
Advisory levels: Battery -> 3, User -> 2, ThermalPressure -> 0, Combined -> 2
Free disk space: 80.72 GB/926.35 GB, low space threshold 3072 MB
Vnodes Available: 48.13% (119340/247963)

Launchd throttled processes:
system/com.apple.endpointsecurity.endpointsecurityd throttled a: throttled samples 1-11

Preferred User Language: en-US, ja-US
Country Code: US
Keyboards: ABC
OS Cryptex File Extents: 26

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

[Derek Cross · Accepted solution]

If you have Beta versions installed, uninstall them then close and reopen the full version of the application.

[Ruth BB]

Thank you sooooooooooo much! This actually solved the issue. 

After a couple of days with installing and reinstalling, restarting the mac a dosen times. Logging in and out of accounts... 

This is what finally solved it. Your answer should be posted under neon signs on the first page of this community. 

[leo.r]

Yes it's a known issue acknowledged by Adobe, more info here:

https://community.adobe.com/t5/indesign-discussions/indesign-ne-d%C3%A9marre-plu/td-p/14789727#:~:te...