Participating Frequently

Answered

Can't open or download Indesign file from cloud

Forum|Forum|1 year ago
August 18, 2024
3 replies
2548 views

I was working on my design portfolio when Indesign suddenly crashed. Although my file is saved on the creative cloud, every time I try to open it, Indesign crashes straightaway (this happens only with this file). Then I tried to download the file from the cloud, however, an error occurred each time so it won't download at all. It says that my file is 700mb so I'm sure everything is still there. Can someone please help me as the file is for my uni assignment? Thanks!

Bug

This topic has been closed for replies.

Correct answer Barb Binder

Hi @ZH28863056:

Adobe creates automatic incremental backups of your cloud documents. Maybe you can open the file on https://assets.adobe.com/cloud-documents website (and not in InDesign) and access an auto-saved version? Try this:

Open the Creative Cloud website and select Your files > Cloud documents.
Open a cloud document and select the Timeline icon (far right).
In the Timeline panel, you will find auto-saved versions of your cloud document. Hover on a cloud document version to see more options.

Maybe you can access one of the earlier versions of the file so that you don't lose everything.

~Barb

Barb Binder

Community Expert

Phew!! Crisis averted. 😊

~Barb

~Barb at Rocky Mountain Training

Barb Binder

Correct answer

Community Expert

Hi @ZH28863056:

Adobe creates automatic incremental backups of your cloud documents. Maybe you can open the file on https://assets.adobe.com/cloud-documents website (and not in InDesign) and access an auto-saved version? Try this:

Open the Creative Cloud website and select Your files > Cloud documents.
Open a cloud document and select the Timeline icon (far right).
In the Timeline panel, you will find auto-saved versions of your cloud document. Hover on a cloud document version to see more options.

Maybe you can access one of the earlier versions of the file so that you don't lose everything.

~Barb

~Barb at Rocky Mountain Training

Z

ZH28863056Author

Participating Frequently

Hi Barb,

Thank you so much for your help! I tried it before but it didn't work. However, I just tried again to go back a bit further in the timeline and was finally able to recover at least some part of my work! Thank you 🙂

Robert at ID-Tasker

Legend

Looks like your file is corrupted...

Were you doing ONLY Save? How long were you working on your file? Have you linked or embedded external graphics?

Try this script:

http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

Next time - do Save As with a new name - at least at the end of the day - and the next day continue your work by using this new file.

1 - backup copy,

2 - file will be reorganised so less likely to get corrupted again.

Z

ZH28863056Author

Participating Frequently

Hi Robert,

Thank you very much for your response!

I'm still quite new to Indesign so I'm learning. It's a big design project and the file is nearly 700mb. I spent 2 weeks working on it, and yes I was only doing save with only one copy on the cloud. There are linked and embedded external graphics (photos + my drawings from Illustrator as well). The only problem is that I don't have a copy on my computer right now so I don't know if there's any chance of me recovering it before my assignment submission 😞

Thanks again,

Gordon

Robert at ID-Tasker

Legend

You should be able to download it from the cloud?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded