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Inspiring
January 29, 2025
Answered

Can't publish interactive pdf?

  • January 29, 2025
  • 4 replies
  • 383 views

I want to publish my interactive pdf file online, but i get this error message everytime when i do so, anyone know how i can fix it?

 

 

Correct answer burgerqing

Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

4 replies

leo.r
Community Expert
Community Expert
January 29, 2025
burgerqingAuthorCorrect answer
Inspiring
February 2, 2025

Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

Robert at ID-Tasker
Legend
January 29, 2025

@burgerqing

 

Try making some space on your account. 

 

Remove some old published files. 

 

leo.r
Community Expert
Community Expert
January 29, 2025
quote

I want to publish my interactive pdf file online

By @burgerqing

 

Just to make sure you don't have this terminology mixed up: you're not publishing an "interactive PDF"; Publish Online creates an online version of your InDesign document, which has nothing to do with PDF.

Community Expert
January 29, 2025

Try logging out of Creative Cloud website

Log out of your Creative Cloud Desktop

In inDesign go to Help>Log out

 

Reboot (I don't know why but seems to help)

Then log back in online

Log back in desktop app
Open indesign and ensure you got Help> and ensure you're logged in

 

Does it work now?