Inspiring

Answered

Can't publish interactive pdf?

Forum|Forum|1 year ago
January 29, 2025
4 replies
383 views

I want to publish my interactive pdf file online, but i get this error message everytime when i do so, anyone know how i can fix it?

Correct answer burgerqing

Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

leo.r

Community Expert

also, here's a bunch of threads that discuss the same issue:

https://community.adobe.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=error%2039%20publish%20online

B

burgerqingAuthorCorrect answer

Inspiring

Thank you so much! i think i figured it out, once i turned off company firewall it started working!!! thank you so much!

Robert at ID-Tasker

Legend

@burgerqing

Try making some space on your account.

Remove some old published files.

leo.r

Community Expert

I want to publish my interactive pdf file online
By @burgerqing

Just to make sure you don't have this terminology mixed up: you're not publishing an "interactive PDF"; Publish Online creates an online version of your InDesign document, which has nothing to do with PDF.

E

Eugene Tyson

Community Expert

Try logging out of Creative Cloud website

Log out of your Creative Cloud Desktop

In inDesign go to Help>Log out

Reboot (I don't know why but seems to help)

Then log back in online

Log back in desktop app
Open indesign and ensure you got Help> and ensure you're logged in

Does it work now?

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