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C
Cyber.Cat
Participant
August 20, 2022
Answered

Can’t subscribe to Adobe Design Mobile Bundle for the iPad.

  • August 20, 2022
  • 2 replies
  • 2458 views

How to subscribe to Adobe Design Mobile Bundle for iPad?

https://apps.apple.com/us/app-bundle/adobe-design-mobile-bundle-enhance-graphics-with/id1549982153

It has downloaded all the apps after I clicked purchase bundle but when I open the app it only offers me the monthly subscription to each individual app. I want to purchase the entire bundle with PS, Illustrator, Express, CC, as shown in the inapp purchase.

This didn't work for me

 

https://community.adobe.com/t5/account-payment-plan-discussions/how-to-sign-up-for-quot-design-mobile-bundle-quot/m-p/12076594

 

"I was finally able to get this set up.  I went into Illustrator, loged in with my apple ID, linked to my adobe ID then I was presented with an option to subscribe to the mobile bundle.  When I tried last time, I went into photoshop and it was trying to sell me a subscrition to just photoshop.

Everything is working now.

Hank"

This didn't work for me. I live in India. I can see there is an inapp purchase for the entire bundle in PS's inapp purchases for ₹12900 but I have no way of subscribing to it.

This topic has been closed for replies.
Correct answer Mariana Luca

oh no, i thought you were ok.

 

i don't know what you can do with both apple and adobe refusing to take responsibility.  just to make sure though, you do have an ipad, correct?

 

 

 


Problem solved in an strange way.

After subscribing for Illustrator I checked my iTunes to see the subscription and it was only for Illustrator. After a week I checked again my subscription in iTunes and a new option for subscription appears. The one for Adobe Mobile Bundle.

It worked.

Yes, I have an iPad Pro.

2 replies

M
Mariana Luca
Participating Frequently
September 27, 2022

I can't subscribe to Adobe Design Mobile Bundle either.

Any help!

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 27, 2022

read the above message about how to contact adobe support for help with your purchase.

M
Mariana Luca
Participating Frequently
September 27, 2022

that sounds good. let us know how that works for you.


I got in touch with Apple support and there is nothing that they can do.

They say the problem is at Adobe.
I don't know what to do. 😞

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 4, 2022

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

Willi Adelberger
Community Expert
Willi AdelbergerCommunity Expert
Community Expert
September 28, 2022

It is only in specific selected regions available. Not everywhere.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 28, 2022

    @Willi Adelberger, thank you.

     

    is there a list of the countries where available?

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