Can't Update InDesign 13.1 to 14.0.1

Forum|Forum|7 years ago
January 24, 2019
3 replies
1250 views

The computer in question is running Windows 7. The license is Adobe Creative Cloud All Apps (Device License). It will not update past 13.1. An identical computer, also Windows 7, has updated to 14.0.1 but this one will not, causing problems with incompatible shared files. The user is logged into Creative Cloud, even though you don't really have to with Device License, but there's not Apps tab and the Assets tab just sits on "Profile is Update" (sic) forever.

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Correct answer ericcarlson

I had personally never heard of a ‘Design License’, but a search of the Adobe website brought me to this page: Apps not available in Creative Cloud Packager | CC 2019.

In particular, if you scroll down to ‘Additional information’ and open the section on ‘Creative cloud for education: Device license’ it suggests that a this license is not supported for CC 2019 apps. Perhaps someone updated the one computer to 14.0.1 using a different license. The same section also provides links to help resolve the issue, apparently by downgrading to 13.1.

ericcarlsonCorrect answer

Participating Frequently

I had personally never heard of a ‘Design License’, but a search of the Adobe website brought me to this page: Apps not available in Creative Cloud Packager | CC 2019.

In particular, if you scroll down to ‘Additional information’ and open the section on ‘Creative cloud for education: Device license’ it suggests that a this license is not supported for CC 2019 apps. Perhaps someone updated the one computer to 14.0.1 using a different license. The same section also provides links to help resolve the issue, apparently by downgrading to 13.1.

FnarfAuthor

Participant

This is exactly it. It's Device License, not Design License, and the other user is using a User License, and they are both non-profit licenses, which sometimes gets called Education and sometimes not. The fact that Adobe has arbitrarily decided to cripple this license they sold us halfway through the year without telling us, making the whole concept of "Teams" unworkable, makes me unhappy, but at least I know what it is. Going forward we won't be buying Device licenses, only User licenses.

BobLevine

Community Expert

You must be running it with SP1.

FnarfAuthor

Participant

Win7 SP1 is the most recent version. All current updates are applied on both machines.

BobLevine

Community Expert

You realize that Window 7 is not long for this world. Time to start thinking about Windows 10.

Derek Cross

Community Expert

Check the system requirements: InDesign system requirements

FnarfAuthor

Participant

Nope. Same as the other machine.

Adobe Creative Cloud Cleaner or whatever it's called seemed to help. After completely uninstalling every scrap of Adobe anything (for the second time) and running the cleaner, and then assigning the user one of our available Creative Cloud licenses for just InDesign (not the Device-only license I was trying before, I was able to get InDesign installed in the correct version.

Now I just need to put the Device License back on. I'm afraid, though, that the copy of InDesign included in the package will interfere with the good one I installed, so I'm going to have to create an new package with InDesign left out. Such a pain.

When we come up for renewal I'm scrapping the Device licenses altogether, they've been nothing but a pain ever since the subscription model came along.

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